I like the bed, shower, room setup and decoration. All was good except that the water in the sink went down very slowly and the basement room was a bit chilly and humid. Ok for temperature around 15deg but not sure whether the heater will be good enough in colder weather. The location is convenient but can hear noises on the street though.

Wonderful hotel in a nice safe location, staff very friendly and helpful, clean spacious rooms, comfortable bed, easy access for exploring York and its wonderful history. Had a great stay and will be back in the future

Absolutely loved staying here, all the staff were lovely , really friendly and helpful. Our room was clean and had everything we needed, we especially loved sitting in the bay window watching the world go by. The hotel was situated in the perfect place 2 minutes from the river , 7mins from the centre and the street was lovely and quiet at night, we came in the train and it was a 10 minute walk from there so perfect all round. We will definitely return 😀

We always enjoy staying at this lovely York hotel. Excellent location, clean and well decorated rooms and and all at a very reasonable price. Lovely warm welcome from reception staff and overall a great stay.

Staff are very friendly

Lovely clean room ,all amenities. Quite noisy floorboards at times from room above ,

Great location and friendly staff. Small hotel. We stayed in the attic suite. Great but please keep in mind it’s quite a climb on a small staircase to get there. Second time staying at this gem.

Lovely peaceful location. Second time staying here. Highly recommended.

Ideal location

Positives - Good location for York; great showers and comfortable bed. Negatives - only breakfast option is continental breakfast served in room, though room facilities to do this minimal. No communal space for a drink etc other than a small unwelcoming area between the front door and the reception hatch, which offered a very small range of self serve drinks. More a place to sleep than a place to stay.

Short walk from railway station so didn't need to park. Excellent location, central to the shopping area, visiting the museum, Abbey, Minster etc. Directly opposite the beautiful museum park lovely walk through to the central area. Beautiful, characterful building, lovely and clean. Handy fridge in room well stocked with drinks and snacks. Lovely decor and furnishings with added throws, cushions etc. Wonderful staff, nothing to much trouble, very welcoming and helpful, especially with directions. Peaceful. Didn't require breakfast, as we ate out, which suited us fine. Able to leave bags if you arrive early and depart late. Would definitely recommend this accomodation. Wouldn't have thought it was suitable for young families or people with difficulty walking as there are a lot of stairs to climb from our experience which wasn't a problem for us.

Breakfast was good, parking was o.k.

Great location with nearby public longstay carpark. Staff was welcoming and helpful. Room is spacious and our stay was very comfortable.

Great stay in a fantastic location...staff always helpful and friendly. Would recommend staying here

Clean room but thin walls. Basement room was a bit stuffy so windows should be kept open when in room. Staff is super helpful. Overall a pleansant stay.

Lovely hotel, immaculate room, staff very helpful and fab mini bar in the room Ideally situated for train station, Marygate car park and town centre. Would definitely book again

Really good stay. Will be back.

Didn’t have breakfast

Enjoyable stay for 2 night. Relaxing hotel and easy to deal with the front desk. They offered a lot more thean we used, and would use again

Clean room. Good toiletries. Friendly staff. Great central location.