My wife and I stayed one night in a downstairs twin room, it was clean, tidy and met the requirement. However, the food offering was not acceptable and the manner in which the complaint was made was in my option poorly handled.
At dinner I ordered a medium rare sirloin steak (£28). The steak was tough/rubbery, difficult to cut even with the sharp knife provided. The replacement was no better so when asked what else I wanted I opted for the T Bone steak. Although easier to cut it was of poor quality, had no taste and again rubbery in texture so I eat very little of that.
Having stated to the lady in charge that night that I was not happy with the food quality and that in my view there was a souring issue relating to the steaks there was an apparent indifference as to being prepared to properly resolve the matter. I settled the bill only to then find after paying that they had charged me £40 for the T Bone steak that itself was not acceptable.
I would certainly not go back to this pub as much by our experience with the quality of food and the manner in which my complaint at the time was handled by the staff.
