Hotel exceeded expectations. Nice reception area and breakfast area. The room #103, was very large, clean and well appointed with bed, couch, desk and chair. Good lighting and power access. Staff very friendly and helpful. Excellent location.

This place was beautiful, warm and cozy. I’d stay here again, it was in a good spot as well, close to a lot of places

Staff especially the barman was very well welcoming, he gave us recommendations and mans served us with a smile every time. The room was spacious and clean. The location is central and only a few minutes walk from the main areas. Absolutely recommend this place for every visit!

Very clean, great breakfast, wonderful and helpful staff

Beautiful big room overlooking a canal. Easy walking to all the highlights.

Friendly and helpful staff, clean rooms, location

Front desk staff were so friendly and very helpful

It was an overall comfortable stay. We had a lovely room. Really enjoyed all the breakfast options. Would definitely recommend this hotel.

Everything was excellent from staff, rooms, the was bar perfect

Beautiful hotel in a perfect location. The room however was very warm, found out on day 2 that the air con was controlled centrally so was sorted by reception as soon as I asked for it to be set to cool instead of heat. Staff are very helpful and accommodating. I wouldn’t hesitate to stay here again.

Very nice hotel, clean, beautiful. Staff very nice, but the best was the bathroom/shower and firm mattress.

Absolutely zero complaints - Great location, hotel is clean and beautiful, staff are helpful and kind. Breakfast was delish and we loved our room - especially a super comfy bed.

Staff was very friendly and helpful, the room was clean, the housekeepers were very kind, decent breakfast...BUT the noise level from my room was extremely loud, maybe it was where my room was situated?? for this reason I would not stay here again

Clean room and hotel. Nicely decorated. Staff were very friendly and helpful. Good breakfast.

Reception staff responsive to requests and helpful with directions.

Great location Staff was very accommodating Beautiful rooms

Staff was extremely friendly and helpful. Room was spacious. Quiet location, walkable to gandolas, water taxis, shopping, the piazza and dining. **Breakfast is not free and is somewhat pricey. However, the fresh juice options and options were very palatable. Wait staff was very attentive.

Staff were amazing * Especially the bar manager Lello***** He was so knowledgeable and really made are shrt stay special. Thank you so very much Elizabeth

We had a lovely stay here. The location is great, accessible by water taxi or on foot. We could easily walk to San Marco Square and Rialtto bridge. Some great restaurants right around this hotel. Breakfast wasn’t that great though unless you’re just getting pastries. The eggs and bacon weren’t appetizing. There also are no hooks in the bathroom and our shower didn’t have a door so there was nothing to hang towels or robes from. I feel like that’s an easy upgrade the hotel can make. They do have a boat service to Murano with a small tour but you need to make sure you’re up early for it. I had asked the front desk about it the night before and they said just whenever you come down, we’ll call and they’ll take you. We came down around 10:30 that morning and they said “oh they left already, left at 9 with another group. You’re too late, you should have come down earlier.” My issue was that no one told us what time to come down when I directly asked and no one called to our room to say hey it’s 9am today, do you want to go? Of course you can just walk to the water bus station but it was disappointing. The best part was by far the bartender during our stay. He was so knowledgeable and helpful and kind. He made our fantastic.

The property was GORGEOUS! The staff was super nice and super helpful