The hotel room we stayed in (with twin beds) was in excellent condition, the furnishings looked updated and clean, as was the washroom. The only small complaint there is the shower pressure and washroom fan but overall the stay was so pleasant that it wasn't that big of a deal. The restaurant, Browns, was also great. David at concierge helped us with check in and helped us with any questions we had. He was very kind and helpful and added to our overall wonderful stay in Fort William! Would definitely recommend this place to others.