Warm welcome, excellent service and fabulous onset. Highly recommend the resort for a truly traditional Japanese experience.

the staffs were nice n friendly, given us a little tour for the hotel. the meals were delicious, with omi beef shabu shabu at dinner.

Perfect

The staff was wonderful and very helpful. We appreciated the shuttle back and forth from Ogotoonsen Station. We had the most relaxing room with a beautiful view of Lake Biwa. We very much enjoyed the breakfast and happy hour.

Nice size and clean room. Balcony have a view of the lake, we had the onsen on the balcony which was a plus. There is a small weather proof tv if you are soaking. The staff are excellent.

Awesome

Wuiet

A very well onsen resort. The food were good, nicely presented. Highly recommended.

They were very attentive and kind, the shuttle was very convenient to go from and to the the train station, the food was amazing and the views and facilities were gorgeous, will definitely come again

Easy to get to once you arrive at ogoto station. Once you arrive there’s a poster sign with a cellphone so you can call the onsen to schedule a shuttle van. Very convenient for foreigners who don’t have an overseas phone number. It was a quick ride and I enjoyed the little information that they broadcasted during the ride. (Ie. what to expect when we arrive at the resort, happy hour, etc). We were warmly welcomed by the staff and the one helping us spoke English so the process went smoothly. The resort is pretty big since the amenities are spaced out. Happy hour, public foot baths, ice pops & beverages offered in the library, walk around the terrace, enjoy the onsen. The public onsen was very clean, beautiful and relaxing. There was even a sauna barrel. Instead of water, they provided tea to pour over the coals which steamed and smelled like tea. It was a nice touch. The private onsen rooms were spectacular. Clean and spacious. Great view of biwako lake. The futons that they set up during dinner were nice and toasty when we went back to the rooms. We had a large group so they surprised us with a private room which was appreciated. Dinner was spectacular with an amazing spread. Breakfast buffet was good but wish they had offered sashimi/sushi/chirashi bowls. They did offer seafood to be cooked at your table which was a nice experience. I really liked that they even had tray trolleys to hold your tray while you choose your food. I highly recommend this onsen

It should be explained that there is a hard check in at 3:00. This hotel is designed for guests to be welcomed at 3:00. We arrived early to think we could enjoy the facilities and this was not the case. The surrounding area is very depressed and not a thing to walk to. Ryokan is a nice change from cities.

The staff was extremely friendly and helpful with any of my inquiries. The overall ambiance of this hotel was extremely calming. I would highly recommend anyone to book this place if you need to destress. Breakfast was also very delicious!

Everything was amazing! From the free shuttle that picks you up at the train station, to the amazing food and customer service from all staff, I would definitely try to make it back here.

Lovely room, great hospitality, very recomended.

A very excellent experience overall. Staff was spectacular! Our private onsen was fantastic and the room was fine, it actually has softer beds which is a huge difference from other hotels in Japan from my experience. Kaiseki dinner was great, getting greeted with a cup of Yuzu Tea while we wait for check in was also great. I only have one request if you are reading this: be exceptionally nice to the staff. We watched the ladies checking people in get mocked for how they walked in their traditional dress, even though they were going above and beyond to make sure the people staying there were receiving great service. I genuinely felt terrible for them. We will be back one day! We loved our experience

Friendly and outstanding customer services. The wellness area was soothing and relaxing. The room was clean.

Amenities and staff were wonderful

Biwako Ryokusuitei was absolutely stunning in every way. The scenery was beautiful, the room in which I stayed was spacious, comfortable, and beautiful with a splendid view. And the staff was was incredibly kind and went out of their way to ensure our stay was as relaxing and enjoyable as possible. I cannot recommend this hotel enough. It was a perfect stay.

Enjoyed our stay. Very relaxing and dinner on both nights left us very full Nice walk outside tho small town Our main goal was to relax and have good food with family

Service is super good. Food is amazing.