I pre-paid the hotel at the time of booking, was also charged full amount at time of check out. I've sent multiple emails to the hotel asking for a refund and not a single response. Hotel condition is what has been described in previous reviews, it is very tired and worn down. 2 elevators and yes, one is indeed broken. The 12th floor button in the working elevator does not work, so you need to get off at the 11th floor and use the stairs to get to floor 12. As previously stated, the only good thing is the central location. Otherwise not impressed with what you pay for.