NH Collection Palacio de Tepa

Explore NH Collection Palacio de Tepa
9.2
Exceptional
From 998 reviews
Cleanliness

9.4

Room Comfort

9.0

Location

10.0

Service and Facilites

9.4

Traveler Reviews NH Collection Palacio de Tepa

Number of reviews per page
20
40
Top reviews
Alistair
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Fantastic room. Lovely little touches like arrival and departing treats left in the room. Staff were all very pleasant and guest relations desk was very helpful. Breakfast buffet had a huge selection and à la carte options were included in the price.
DAVID
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff, location, service, cleanliness. Excellent all around!
Maria
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Staff
Amir
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

every thing was excellent
Ahmad
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Location and the friendly staff
gonzalo
icon-Leisure
Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I have issues with the daily making of the room and The room 420 is facing Atocha a very noisy street.
Geraldine Fiona
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room was large, very comfortable for three adults. Cleaners were very efficient. Staff in general very kind. Position super. Only thing that could be improved is hotel bar: very small and not not particularly inviting.
Alicia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Lovely hotel, can’t really fault it. Location is wonderful, very central but not loud. Breakfast was wonderful, great variety and well stocked, staff were incredibly attentive. Reception staff were also great, on arrival our room wasn’t ready and they offered to prioritise it and call us when ready, our luggage was already in the room by the time we got back. Room was lovely and clean, bed comfy and massive, the only thing that was slightly annoying is that the room and the bathroom were very warm, we could not regulate the room temperature and had to resource to opening the window, which was a bit noisy at night, the extractor fan did not work in the bathroom
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yaremis
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room, the staff, the location, the breakfast… the hotel itself was beautiful and the staff was friendly and welcoming. I loved the place
Donald Lee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We had a bigger room than we had booked. Had plenty of room to spread out. The hotel was clean and the staff was friendly. Location is convenient to get around to all the sights.
Robert
icon-
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The room was stunning. Sloped wooden ceiling with a skylight. Felt special.
Alessandra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Excellent location, amazing staff and breakfast was superb!
Kristina
icon-with Partner
with Partner
4.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

We scheduled one week at this hotel and spent over $4,000. A few days after we arrived there was no hot water and we had to take cold showers. A few days later there was no wifi and we were unable to conduct business on some zoom calls. When we spoke to the front desk, they said there was nothing that could be done because we booked our room through a third party. We thought that was terrible customers service and unacceptable for hotel that charges $500 per night.
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Ann
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Yes very good , lots of selections and excellent service
Mickhail
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Location great, room clean, service average, breakfast is ok.
Roshanak
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

gorgeous spot. Special thanks to Patricia at the help desk
Bob
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Great breakfast: food and staff
steglio
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Good location. Great breakfast.
Paul
icon-with Partner
with Partner
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

The neighborhood is a little edgy, gritty. Also construction on the road outside went from 7 to 7, so forget a siesta.
Kevin
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Great location. Very walkable to restaurants, shopping, live music and attractions. We enjoyed the clean room with a very comfortable bed and nice pillow options. The breakfast buffet had a good selection. And the staff was very friendly and helpful. We would definitely stay here again.
Number of reviews per page
20
40