Staff was very polite and friendly, hotel was clean. But i should note that this hotel is not even close to a 4 star as stated. And the breakfast is fine but not excellent. It is a ok stay for budget location and short stay.

Terrible customer service at reception during check in. Early check in is charged extra

Staff were good breakfast good

Everything overall was okay! No more nor less

No, real problems to complain about.Everything was very nice. I was busy and had no problems with the service.

Location in regards to the airport is great. Check in was good. The room aged but it was perfectly fine for the night to catch out morning flight. The breakfast was actually great way better than the array of processed food in the US in the price range. We stay usually at this hotel and their restaurant was a pleasant surprise. We had a room for 3 which was aged but when we stayed just the 2 of us we had and updated room which was much nicer.

I enjoy every time that I spend over there! Very convenient, lots of stores close by, everything you need will be around that place. Stuff very professional, help and polite. This place will be my number one and favorite spot! Thank you all!

Very good service, good breakfast, convenient for our event,

It does exactly what you need this hotel to do and be close to GRU. Nothing else special. But it's not needed. Rooms fine, could do with a refurb but overall clean. Quite a shady area so there's not much to do. But if you need to be close to GRU for an early flight. This is fine. They offer a shuttle bus but Uber very easy and a 20 min drive.

Super friendly staff. Nice breakfast.

The room was small but sufficient and very clean and comfortable. The front desk staff at check-in and check-out weren't very communicative. When I checked-in, I was told to just leave my car keys, which I did, but wasn't given a ticket. In the morning, when I wanted to leave, I wasn't told where to go to pick up my car. When I figured that out, they didn't know which car was mine and I had to go look for it.

Great

Surprised how modern itbwas

The Hotel is old , not many amenities, water would be nice

Room to old , refrigerator too dirty outside Why they don’t clean up 😭

I booked a room and when l got there and waited for 1 hrs for the Clark and they said not room available, after l argued with them they offered a room triple of price!! Unbelievable

When I arrived at the hotel, I was told that a room wasn’t available for me and that I hadn’t paid. I already paid online for the reservation. It was late at night and I was terrified being in a foreign country without accommodation. I was frantically looking for another hotel who would take me since I was desperate. Eventually they told me that there was a room available for me and I had to pay on my card.

Stay was short but perfectly comfortable for staying the night before our flight took off. It’s about 10-15 mins from airport and very easy.

Great place close to the airport. Easy check in, airport shuttle offered although we didn’t use. Friendly staff

It should be listed on the site that the shuttle from hotel to airport is not free