Excellent room very happy, room service everyday fantastic staff

I loved this hotel. Spacious room, moat staff were friendly, lovely atmosphere, very clean and great pool. Location was okay.

Unclean

We stayed two nights at the end of June. This hotel is in a very convenient location because it is central. It's close to Catania, Taormina and Mt Etna - all easily reachable within half an hour or so. It was an okay stay, but definitely not 4-star, in retrospect. The pool was an experience - it's obviously a source of additional income for the hotel so it's always crowded with non-guests. This goes for the parking, as well. It's a nightmare. Pluses: Convenient location and the staff are very friendly and accommodating. Minuses: Pool and parking. Overall, it served us well.

2 stars from us

I have booked for 1 double bed and 2 single. But there was only 1 double bed and 1 single in the room. When I went to the reception the next day to query, the lady at the reception the lady was rude and told me why I did not mentioned this on my arrival day one. I told her day one I was tired and did not take notice and thought that the sofa bed can open and turn into 2. There was two Tv's only one was working. Some of the lights was not working in the room 129. I did not bother to report it as I had a bad experience at the reception. However, the staff at the restaurant and room cleaners were friendly. The outdoor swimming was closed and we wanted to use the indoor swimming pool 11th June, we was told that there is no water. Overall a bad experience.

The pool is added charge and is part of the wellness retreat, the heated pool and hot tub were cold to cool at best. A bit disappointed. Dinner onsite was very good.

Very nice hotel and friendly staff who were very accommodating. The pool is incredible - you have to reserve in advance and the times did not seem so flexible (only one hour in the mornings), but this could have been because we were a family of four. Breakfast was good, and the restaurant at dinner had very nice food - could maybe use a bit more variety on the menu (eg no pasta dishes was a bit of a surprise). On the whole, very nice place for relaxation!

It's my 4th time. I've stayed here, love the spacious rooms, great bar and decent restaurant.

The only issue we had was parking as they have alot of the local community using there pool in the day and functions at night and they parked coaches in the car park.

They have problem with AC big problem.My room was with out Ac they try change 3 times finally they give us 2 rooms separate but still was really warm and Ac make very loud noise. Food was great but I don’t received bottle wine because she talk me we change room but was hot so is not my fold plus room was less what we Reserved.

This hotel is outdated and overpriced without providing the basic amenities. We checked in around 8pm to a junior suit for 4 people. Once checked in realized, they have no tea and coffee facilities in room nor a iron. The hotel staff confirmed the basics are not included in the expensive apartment. I was shocked that they do not even provide glasses for drinks unless you request from the bar. If you need clothes ironed, you need to drag your clothes to reception and wait 30mins until they set up a room with a ancient iron to use. The hairdryer within the bathrooms was from the 60's, plastic non usable handheld hoover looking pipes.

The hotel is really lovely. Our stay didn't start off very well as when we arrived there were 2 other very large families trying to check-in before us and only 1 receptionist. It took us over an hour to check in. Our check-in process in itself was quite efficient. Once we got to the room we could not switch on the light so we ask reception for help and they sent someone immediately. The rooms are clean, bright, have black-out curtains, a stocked minibar, a nice bathroom and space to work. bed is comfortable. The restaurant offers a very good dinner, with lots of choice, breakfast also offers a wide variety of choice. The pool is lovely and it's nice to spend some time there in the summer.

All was good except that we had a leak from the air conditioner vents 3 out of 4 days we stayed there. So it was a bit of an inconvenience. Otherwise it’s a good hotel

Little did I know this hotel was stuck near a village with a couple of restaurants near by. I should’ve checked as l’d have hired a car as the taxis were dear. If all you want is to relax by a pool & nothing else, this is for you. Hotel is nice & modern but the service for food poolside is slow. For us the view of Etna in the morning from our balcony was a bonus.

The hotel itself was clean, tidy, modern and, on the surface, has everything you need. However, the pool shuts at 5pm, something that we didn't see on any booking, and it is also open to the public. There is not really anything within walking distance, but we did find some nice places to eat within a 15 minute drive.

Dirty room, bad service, poor quality of food and breakfast. Only highlight was the bar with a great bartender. But that's where you need to spend some time to be able to not notice the filthy rooms.

Very good hotel. Good location. Very clean.

The staff were wonderful. The receptionist were particularly helpful and without them our stay would not have been so easy given the language difference. I would highly recommend this hotel.

A bit out dated with the decor and the keys but was very well kept and comfortable. The indoor pools in the spa are awesome and the staff is very accommodating