Great staff at this resort, everyone was so helpful. Rooms were nice and clean. The restaurant managers at all 3 restaurants were amazing and took care of all our needs especially Spiros at KBR3. Very family friendly.

There was plenty for people with young children, the beach was ok but there were a lot of stones. There was a choice of 3 restaurants we preferred restaurant 3. The biggest down fall of this hotel was the lack of entertainment in the evening for adults without children, they have plenty of area’s where they could hold evening entertainment for adults. There for I don’t thing I would return to this hotel. The manager that was very welcoming was the restaurant manager in K3

I have stayed here for 1 week, in June. I have found not only the hotel but the staff extremely friendly and helpful, we have stayed in one of the pool rooms and the pool/patio space has been more than sufficient with lots of space to swim around and enjoy our time. In the day we have mainly stayed at the Beach Pool and got drinks from the beach bar, and during the evenings entertainment had drinks from Aggeliki who has been more than polite, helpful and a joy to be around. The entertainment during the evenings has been amazing, with a wide variety of activities not only for children but for adults, although travelling without any children we have found that it’s still a comfortable hotel for couples without kids. Guests have been super friendly to eachother, and that can only be contrary to the amazing staff at the hotel. I will be coming back. Shoutout to the amazing staff members, Lily, Yaro, Aggeliki and all the others that helped during our stay to make us feel at home and have the best holiday we have had. - Tommy Podmore

Very good hotel with lovely staff. Everything was fabulous

Beautiful, food had lots of options. Very great for families. Water was cold but in warmer weather it could be great

George helped us plan our entire week in Crete. He gave us recommendations to different areas of the island. We had a great experience and he helped us see places we would have never found. Definitely rent a car if you want to travel around. Very helpful and friendly staff.

Food is disgusting, lots of options but really low quality. Decent hotel for families on a budget. If your a couple or young family (eg just a baby), go elsewhere !

Activities for all age but food could have been better

Cleanliness, friendly, hospitality

The room was very clean and staff very helpful

The hotel is perfectly pleaaant but lacks the nuanced touches of a genuine 5 star. Some ameneties such as the playground and playarea are tired but the food in the restaurants is hearty and satisfying. Our room with a pool was lovely for a family of three and modern.

Amazing, very family friendly resort, sparkling clean, very friendly staff, amazing food, mini club, animation team-all was great. Rooms of a great size, special thanks to our cleaner. We’ve stayed with own pool and it was of a great size, very private, we could relax by the pool while our baby slept inside.

We spent 2 weeks at Kiani Beach Resort in June as a family with 2 kids, staying in a premium room with private pool. The room was modern, clean, and spacious, but the first impression was poor: only a refilled bottle of water in the fridge, no minibar, and weak AC. Despite staff advice to keep it running all day with a second card, evenings were uncomfortably hot, and we often had to open windows to cool the room. Other issues included a broken safe, faulty window lock, and a pool shower connected to hot water. Guest relations were disappointing. A followup call from management after 1w felt defensive, even implying we didn’t know how to use the safe or window. Food was average. KBR2 was the cleanest and offered the best variety, while KBR3 served fresh pizza. The constant fruit supply was a highlight for the kids. Drinks and coffee in the standard all-inclusive were very poor, with bottled water or even a Greek frappé available through an “All-Inclusive Plus” upgrade (€20/day per adult). This felt unreasonable for a 5-star all-inclusive in Greece. Positives: the Kids Club was excellent, with Lili and team running fun programs, and special thanks to Mr. Giorgos, Mr. Spiros, Mr. Anestis, Ms. Anka, and Ms. Betty for their real Greek hospitality. Negatives: stony, poorly groomed beach with only ~45 beach loungers for 1000 guests, weekly change of beach towels, hygiene issues (self-service ice cream, shared cloths for cleaning tables and seats), and a overpriced mini market.

All the little things were lacking. We tried to put in an early morning breakfast request at 8pm and they said they couldn’t do it because it had to be in by 7pm, but we could see the handwritten list still. No slippers or robes. Bathroom tub was very dated and leaked in the bathroom. Exhaust fan was filthy. Fan didn’t work (maintenance was quick to fix) TVs didn’t work (maintenance was quick). Doors don’t deadbolt. Safe was locked and had to be opened. Shampoo dispenser didn’t work. Food wasn’t great. Beach was nice and chairs were easy to get and there were lots of pool toys available. No service on the pool deck or beach.

A great hotel, with lots of activities and entertainment for kids both big and small. The food options are great, and as a vegan I had a number of options every meal which is different to usual holiday locations. The new and old buildings mean there's plenty of space for everyone and you can always find a sunbed

All inclusive was awesome and so was the room. Loved the individual pool. Food was marginal. Stay away from the processed stuff.

Great family resort. My 5 year old loved the kids club and activities. Pools were lovely temperature (though the water slides one was cold) All inclusive wasn’t the best I’ve had. Breakfast and lunch were fine but by dinner we preferred to leave the hotel. If you go right along the beach there was an excellent place for dinner and cocktails. Overall a good hotel. We had a great time and my 5 year had the best holiday which is the main thing!

Beautiful room (superior maisonette) with plenty of room for a family of 4. Great pools, particularly in the newer blocks for swimming (lane pool), food was good but not excellent. Entertainment was good, particularly the music quiz, acrobats and Greek night. Drinks service was good too and much better if you do the upgrade package which we did part way through our holiday. Not much going on round the hotel so I’d recommend hiring a car and a visit to Kournas lake to see the turtles.

Great family resort. Friendly. Good food options. Nice pools. Small but good beach.

Location not the best , beach is average however hotel is good value