Car park was poorly maintained

Great location for Guild Hall. Staff were very pleasant and helpful. It was a Friday and very noisy at night, probably ask for a room at rear next time.

Needed clean cheap room. Room clean, bed clean, end suite clean shower toilet sink. On surface all OK. But shower no hot water. Noise over night behind room in car park and occasionally in next room. Female partner checked in 6 hours before me and was asked for £25 deposit against damage. It was redicilous as this Hotel is in need of renovation. The breakfast was charged at different rate than advertise on Hotel.com however chose to have elsewhere but walking through empty breakfast room was impressed with fresh spread of usual English items. It's a shame this hotel does not have welcoming feel to it. With renovation to some parts a more welcoming attitude this hotel could be a cheaper alternative and would be successful. The female staff were courteous the male staff seemed to be indifferent. I won't be booking again have decided to hire car as I normally do. I wish them success.

Missed the ice bucket, Kleenex and mini fridge in room. Loved the decor And character of the hotel. Great location although I don’t think I would be comfortable going out at night alone. Wonderful friendly staff.

Although we were shocked by the poor physical condition of our room (windows that were painted shut, yucky feeling carpet, and extremely low water pressure), the staff did comply with our request for a room on the top floor, which was large, private, and very quiet. Breakfast was excellent.

Hotel is in great location for cruise terminals but some are the rooms are quite a treck with heavy suitcases so not easy access may be ok for youngsters

It was bad bugs very disappointed as not happy

Staff was excellent. Eager to assist and cheerful to boot!

Staff are excellent throughout, breakfast was excellent however the acvommodation in general is run down and in need of decorating and repair. If only the owners put tbe same effort into the business as their staff do! I shall not be staying there again.

Good location. Staff was great. Full English to start the day. Wifi good. Pub’s nearby

Arrived by train so no parking. Check in was efficient. Staff were knowledgeable n friendly. Breakfast was very tasty. Overall it was good value, thanks

Breakfast was fresh, reception staff unfriendly

All of the staff were pleasant and helpful. The room was clean and a good size. The breakfast was tasty and had a good variety of items in their buffet. The location of the hotel is perfect, being only a block away from Barsgate and central to everything in Southampton. We would definitely stay here agsin!

Great central location and helpful staff. It's quite a tired looking hotel but still clean n tidy. My room was a single but a double comfy bed and nice bathroom. Breakfast was good value and very well done. No complaints.

Parking was good but you need to be early to het parked. Can be tight depending on vehicle size. We had room on high street which was very noisey so not best. Room its self was spacious and bathroom huge. Tv didnt work which was disappointing as all i wanted to do after our journey and meal was watch tv in bed. Would I stay again yes

We came back to The Star as we stayed here 18 months ago. You simply can’t beat their location. Pubs, restaurants, shopping, old Southampton and its heritage building. And the history of the Titanic.

Room was spacious and staff were very friendly and helpful. Nice breakfast

Only stayed one night but were made most welcome by the friendly staff. Would return again.

The hotel is old (but interesting) and needs a lick of paint here and there but the room was very clean. Bathroom with shower very good. Very nice double bed too. Breakfast was buffet style, was good though no fruit. No problem with Wi-Fi. Staff were friendly, polite and helpful. Excellent location for eateries and seeing old Southampton. Good value and would stay there again.

If all you need is a bed then it's decent