The room was lovely and spacious. There was no view outbof the window as the hotel is being extended. The staff were helpful and did everything they could to make our stay as pleasant and comfortable as they could. Helen and Chloe were particularly good and always made us feel welcome.

Very friendly, lovely room, good food

Undergoing refurbishment which entails open works and restricted parking. Food was good, but tends towards pretence rather than variety.

Excellent friendly staff, it looks like a refurb is taking place as the place is a little tired. The lift area has just been changed. Food was also very good.

Breakfast very nice, room very clean.

We arrived at a lovely stone manor with parking onsite walked into reception which was again very elegant we were given our key and told it was on the first floor we left reception via a door to the lift and everything changed the lift was half finished with boarding round it and tape peeling off we arrived at the first floor and we were met with large bags all over and builders and building materials every where they were sawing and hammering the smell of glue and adhesives was pungent

Great room. Good location to walk into the town. The hotel was under some repairs / renovation hence a star dropped on one or two things.

It was like staying on a building site parking was difficult we just found a space on arrival but went out and had trouble getting another space. The shower flooded the bathroom.

The service and staff were lovely and friendly. The stairwell and corridors were dated but assuming they’re updating the hotel as the pool was out of action..this was not mentioned when booking via website. The rooms were comfortable but hot, needed the window open but noisy on the road. Great position to the centre and great parking.

Was under renovation so pool was closed, staff very friendly

Nice rooms, breakfast good

Hotel was going through a renovation when we arrived which we weren’t aware of prior to arriving. Stairs full of painting accessories, spa closed. The room Was small with an angled roof, small double bed. The bathroom was really nice and modern, can’t fault the cleanliness. Staff were really pleasant but difficult to get hold of. No way of telling them you were at the desk and we stood for ages trying to get a drink even though we were the only ones in the bar. Breakfast was disappointing as was mainly fried. Bar area modern and welcoming. A bit of a mixed review tbh! The pub down the road was great (Romneys)

Great place, great food, great staff. I come to Kendal 4 times a year on business and allways stay here.

Ive stayed there a few times over the last few years and never had a poor stay, always made welcome by the staff who alway go the extra distance

Building work impacted massively on our stay no bath plug

The staff are great here. Absolutely delightful stay. Really, really good hotel now with electric charging points

expected a luxury 4* hotel. but was just a standard nothing special, renovations happening. was advised on how to use the pool facilities and this wasnt obvious, so just didnt use. Room was ok, bit tired. Breakfast was nice but very slow. made me late for work as didnt allow enough time. (45min was allocated)

This is a very nice hotel, but was under construction when we were there, so a bit jumbled. Will be much better when the construction is finished. Easy, good parking and a nice walk into Kendal.

Hotel is going through a refurb swimming pool not available

There is extensive refurbishment happening which meant that there were no spa, pool, sauna facilities as advertised. There were only a few tired rooms in operation whilst the rest were being updated, but it is a building site and not the 4 star luxury we were expecting..... although it came with the same cost! For the price paid, it was disappointing, in fact, extortionate. I appreciate things need updating, but it would have been nice to know before we booked. I also understand the Stonecross will probably blame external sites for this, but unfortunately, the buck stops with you Stonecross. The staff were very friendly in difficult circumstances and I don't blame them in the slightest. But, I would not pay £160 per room per night PLUS breakfast, it wasn't worth it. The location was good and the restaurant served nice meals.