The staff were efficient, very friendly and very helpful. The room and ensuite were quite small but clean and the bed was comfortable. The shower was okay but not high pressured. Unfortunately there was no kettle and no tea and coffee supplies in the room. Sadly missed. Also there were no information leaflets in the room eg. meal times, menus, facilities available etc.

Evertihing was good

Room is good, bathroom is a bit too small with no toiletries. Most shocking no water at all except for a dispenser in the lobby. The heat in Bordeaux is very strong so the hotel should consider the hydration of their guests. Water is cheap to provide.

Got there from an overseas flights and took a shower early afternoon. Asked for additional towels as only 2 were in the room for a double occupancy. Went downstairs to ask for more for a later shower and was given attitude for daring asking for additional towels. This is supposedly the higher end of ibis hotels chain. 1/2 coffee machines were not operating as always needed to be fixed by the staff who really didn’t seem to care as people were lining up to the only machine available. Very poorly managed. Only young staff and no senior managers on site. Staff seem to not care at all and super rude. During the checkout someone knocked at our door 15 minutes after the deadline for our checkout. Again was given attitude telling us it’s time to leave the room despite all the issues we encountered. Area is ok just ahead of tram station. That’s the only benefit. We will not stay there again.

Nice hotel with good breakfast option.

Our stay was great!! The location was really good, a nice walkable area with nearby bus & tram stops. A couple stops away or a simple walk away will get you into the city centre which was great. The rooms, bathroom & all amenities were very clean and matched images. I was struggling to figure out how to use the tv's chromecast but the staff responded very quickly & helped me with that which I appreciated. Also we both really liked the breakfast options! I definitely recommend & will definitely return when I'm in Bordeaux next.

Easy

Depsite being advertised as an air conditioned hotel we arrived to very hot and stuffy room. When we asked about the air con we were advised that this wouldn't be turned on for another week and received a flat response that as it hadn't been hot until now it wasn't to be turned on for another week and this in Mid May!!! We were offered a fan but the fan provided blew out more hot air that cold/cool air and we woke up about 3am due to a boiling room (according to the fan it was 31 degrees in our room.). We subsequently gave up with the fan and opened the window which didn't open much the only issue with this was that for the air to flow from the window into the room we couldn't close the curtains so we had to sleep for 3 nights with the curtains fully open in order to at least be able to sleep without sweating all night. The breakfast buffet was very sparce with very little selection. of what was avaliable it was mainly end of items (eg of 3 jam pots available 2 had been scraped pretty much clean). It was not worth the £12 per person it was being charged for.

All staff were friendly and very helpful. Continental breakfast was very good, better than we anticipated. Great location for transport as tram just 100 meters up the road. Bathroom a little awkward but does the job. Room clean. Will definitely use this hotel again.

After reading some reviews on this hotel I wondered what I had booked. Our stay was excellent, staff were helpful and personable and could speak English, which is always a bonus. The room was clean, well looked after and comfortable. Breakfast was a continental buffet style eat as much or as little as you wanted, with plenty of tea, coffee and fresh fruit drinks. They only thing that I would like to see is the facility of tea/coffee in the room. A pleasant experience. We would stay again.

Walking into the city center was easy from the hotel and getting to and from the airport using the tram system was very convenient. Suggestions for improving the property ... get rid of the carpets in the building ... they smell and are off putting ... tile or cement the floors. There are no restaurants around so the bar should offer "tapas", little things to eat in the afternoon and evening. We left very early in the morning and it would have been nice to have a cup of coffee or tea, juice and a croissant available. The staff was helpful and friendly.

The wine may be fine but the entire City of Bordeaux needs a good cleaning to start with. Compared to somewhere like Biarrittz they could also be better with treatment of tourists. There are a lot of wineries in this world.

Pauline receptionist at the hotel was very helpful! She spoke English as a second language which was essential when there was a problem with my son's room booking and I had to ring the travel agent in the UK.

All was well. Not extraordinary.

Nice little hotel and just walking distance to the city centre. Friendly staff, very clean, comfortable and good breakfast. Hotel is also walking distance away from Tram station and hire bikes.

The reception staff were lovely, attentive and helpful. Nothing we requested was too much trouble There was indoor parking which is what we wanted The bed was comfortable but the air conditioning was broken and we spent the night over quite a main road with a tram line outside, with the window open and a fan whirring all night. It was a nice touch that they had provided a fan in the circumstances but considering the price we paid, a reduction offer would have been welcomed The room was clean but the towels not so much. The cleaning service was friendly and attentive

A fuir, personnel pas sympathique, clim en panne et ils ne le disent qu’apres check-in et apres avoir pris la carte bleue

the room was adequate for my needs, good efficient bathroom , quiet at night. One of the beds needs a mattress change as it sags in the middle, the other was fine. Breakfast is good, although not too much choice of pastries, coffee good. Air conditioning was not working but we were provided with a fan.

Worst ibis ever... whenever you go to Bordeaux try as much as possible to avoid booking a room in this hotel unless you have no other choice. Ps there is no ac unlike what is mentioned in the description.

It was an awful hitel. Air conditioning was broken, no compensation, unable to pay the taxes in cash, staff were unpleasant and unhelpful, no manager around. We have been travelling to Bordeaux for 8 years and this was the worst hotel we have been at by miles!