room was newly refurbed and was spotless front desk was very helpful only negative was their house policy of demanding £100 deposit

I was sent to another hotel when I booked here. It was a 10-minute walk from Britannia. The second reception I arrived at then directed me to a room in a third building. It was not worth the effort! The room was OK but full of the scent of weed from outside. Staff were polite but hardly friendly and frankly I felt like a burden! The shower wasn't great either. I appreciate it's a budget hotel but all in all, I won't be going back.

Good Staff

Excellent staff

My room was clean, bed linen clean, towels clean, bathroom clean. Mattress was firm, no dips. Furniture a bit tired, but what are your expectations of a private hotel at this price? Mine are a clean and secure place to kip. Got that, with helpful and polite staff, well-lit courtyard and 24h attendance. I would stay again.

When we arrived I discovered there is no car park. There is a couple of spaces out the front. I asked at the front desk and after taking £100 deposit (2025!!) I was then informed that we weren’t in this hotel, apparently it’s OK for them to just have another hotel on the other side of Ilford and put you in that hotel. There was no mention of this in the many emails the hotel sent informing me of how to check in and the need to pay £100 deposit at check in. As I was in London for a concert I didn’t have time to argue so I took the postcode of the new “hotel up the road”. This took us to a petrol station on Ilford High Street. The “hotel” is actually serviced apartment’s. There is no parking. If you are very very lucky you will get on the side of the road. Otherwise it’s a shopping centre car park near Ilford tube which is then a 20 min walk back “hotel”. We went up to our room, past the shared kitchen with someone cooking a curry and past the bloke who had his flat door open sat in his pants on his bed. Our room was basic. It was clean. The pillows were pointless. The mattress was about an inch thick. Duvet I think they forgot the duvet part. Bath towels large enough for a toddler. The room was incredibly hot. The windows are about as soundproof as cling film. The room is on a very busy London high street so is very loud. Lesson learned.

Good basic room, with showe and toilet. Limited parking on site but other options are available

Room located in a bunker not comfortable the mattress not good, but the room is clean.

Nightmare

Was handled by Sarah and she was amazing, made us feel very comfortable. Very professional and welcoming. They had limited parking spaces but we were lucky to find one on site. Room and bathroom was clean, comfortable and not bad for the price. I do think they could do with new bedding and carpets, they do look old. In their emails they state free breakfast subject to availability which i thought was misleading as they had told us we had to pay £7 extra for breakfast. Regardless was not bad

Very hot and stuffy in the room. Pillows very thin.

The bed and the pillows were not the most comfortable and when sitting on the toilet it had to be done sideways which isn't comfortable. The service was really good, when we requested extra pillows and the fan they happily obliged and allowed us to keep our car parked at the hotel after we had checked out which was really helpful l

It was all good in general

It was all good in general

It was all good in general

My bed was very uncomfortable. Through the doors there was so bright light in the morning 4 o’clock I was not able sleep.

I had booked in with britannia inn hotel upon reaching there they said they don’t have room available so you need to go to another hotel we have talked to them to accommodate to you. I asked her if the room is better than what we have paid for already she said yes it is definitely an upgrade but when we reached after walking 10 minutes more that hotel named western hotel ilford have shifted us to their oldest building in which upon entering the corridor was smelling and then when we reached the room that was also smelling. I asked the receptionist he provided with room freshener for only once and said give it back right now. After that when we tried to sleep someone started fighting in the corridor and it was very loud few moment later someone was moved in our front room and even when they are going into the room by using the key the noise of even that thing was very clear in the room. Then shower had only hot water cold water was non existent. Overall it was a horrible horrible stay and also the check in process was even worst for me

I booked hotel with Britannia inn , I went to reception and lady at reception was very rude . I received an email before check in that I need to pay 100 security deposit. I wanted to pay and she starting asking me for 300. I showed her that I email it’s mentioned that I need to pay 100 security deposits. Then after long conversation she said to pay 100. Not even single time she apologised for her rude behaviour. After payment she said we don’t have room available and we 6 guest including children need to go to another hotel which was about 1 KM away. We had lot of luggage and it took us about 15 minutes to reach there. I went to best western hotel and manager there was nice but they send to to another building which was a guest house not hotel. People were making noises till 12 AM in the guest house and out stay wasn’t really pleasant . I want to add, If I booking rooms in one hotel they shouldn’t send us to another hotel. If they have any problems they should let us know before arriving. I was not expecting such bad experience with Britannia Inn

Good

Lovely hotel, friendly staff. The rooms could do with being updated though.