Lovely staff very welcoming. Decent size pool. Very dog friendly. Pleasant surroundings.

Room was so dirty, spiderwebs coming from the lights. Carpets were filthy so were the walls. Lamp looked like it was covered in sick, shower had dirt and mould in it. Bathroom mirror was filthy. Hair over back of the toilet and in the bath.

On first viewing looked ok. Room big, looked cleanish. Checked every day of stay coffees and biscuits replenished. Big stain on duvet when stripping bed. Lots of noise from neighbouring rooms late at night. Kids running and messingthrough restaurant on a night, when parents settled at their table. On first breakfast morning, resident and her child turned up in pyjamas. Breakfast was best bit, lots of cereals, fruit, juices, and full English.

Good choices for breakfast, limited choice of lunch and dinner menus, but reasonable prices. Room was clean, and stocked with teas, coffee and water. Lovely, well kept grounds. Spa facilities adequate. Ladies changing room could benifit from more private changing areas.

Lovely breakfast, really good with food allergies. Swimming pool lovely & mainly clean. Would recommend the superior rooms.

Massive family room with everything you'd require. Staff were excellent and so pleasant. Didn't want to leave so stayed another night!

Only stayed one night, standard room not sure what to expect. However, no water bottle given was a shock as that seems to be a basic supply from all hotels. The room shape was awkward, slanted ceiling meant bumping your head over your bed is very possible especially for older people or those who can be clumsy! The heater made some strange noise occasionally and can certainly affect those who are sensitive to noise or light sleeper. Didn’t use any of the facilities so cannot comment. We arrived early but wasn’t allowed to check in until 3pm! Breakfast was ok, had to wait for resupply of food as ran out quickly.. minimum choice options.

Nice venue with comfortable surroundings. Bar and dining areas are nice and welcoming. Bedrooms are good value, a bit dated but again comfortable and would recommend

The hotel has been photographed well, but in reality the hotel has become a bit dated and worn around the edges. The jacuzzi was not working and the pool temperature was cold. Tiles missing in the steam room, and left broken on the floor. The ladies pool changing room showered were dirty with numerous large chunks of grit on the floor. I alerted the staff and though they apologised did not appear to leap into action to rectify the issue. The room I stayed in was missing any bathroom door hooks so my towel got soaked when the water leaked from the shower tray, onto a floor which has clearly been damaged from previous leaks with cracked grout. Bathroom also had dirty and mildly rusty towel radiator. Mattress was acceptable but had seen better days as the did the base of the bed which just looked battered. Food was acceptable but overpriced given the quality. The staff were polite and courteous and the views lovely, but overall I wouldn’t recommend to others.

Food is shocking, hotel feels very tired, feel sorry for the staff. But in a beautiful setting.

If you have any special requests dont rely on third party bookings to pass on those requests contact hotel directly. I requested twin room but was given king size bed instead.

This is the harshest review i have left, and there were pockets of great customer service from the reception team, bar staff were nice. We had an issue with scalding water, reported and emailed in and have had no response a week later. Serious matter. Nice pool, heat treatments etc.

The pool and breakfast was good. The dinner was ok except the lack of menu options on the more popular items

I was gluten and dairy free. The buffet was labelled up with allergies on it. Had to ask for gf bread and df milk as was not available out. The spa was fully booked , so didn't have one. Pool was usy most of the time not matter what time you went. The hot tub had way too much chlorine in it and stung the eyes. Restaurant and spa staff were very good. Front desk was hit and miss. The room was decent , the only problem was there was two alcoves that were slanted, one above the bed which I kept hitting my head on. I'm 5ft 1 and the other was over the desk where the TV was and tea / coffee facilities which my husband kept hitting he's 5ft 8. Also trays from room services were left in the corridor for hours. Don't know if they were short staffed.

Swimming pool was lovely, jacuzzi wasn't working though. Clean room, fresh towels everyday. Wifi was a bit hit and miss 😳

Some spa facilities were out of order

Lovely stay

Staff were friendly, room was clean and the pool was lovely and warm!

Room was lovely, a lot bigger than expected. I only slept there, I didn’t eat or use the facilities so couldn’t comment on that side.

A