Overall Ratings & Reviews Old Thorns Hotel & Resort

The hotel is a beautiful and is an interesting building with a lovely golf course and grounds. Amazing ball room for big functions. The bedrooms are very hot with no air conditioning. The food in the Sports Bar was rather bland and dry. Breakfast was of average quality.

Could not book the restaurant on check in . The key didn't work. No ac on the hottest day of the year so we had to run the noisy fan all night, so no sleep. The fan lead was to short so no benefit at all from using it. The room stunk of cigarette smoke on entry and there were cigarette butts all over the balcony floor,which I had to clean up. I complained to the manager,he said he would investigate I gave him my email address,but he never contacted me. Standards are dropping and I would never go back. The hotel is so big it feels impersonal. The drunken golfing fraternity in the bar and the language was not to my liking. Glad when I left.

Had a lovely overnight spa weekend.

Stayed one night for a family wedding. Mixed experience. Overall a lovely hotel and pleasant staff. But they desperately need air con in the bedrooms. Stayed in a deluxe family room. Whilst I appreciate it was extremely warm weather just one fan in a large family room cannot compensate for not having air con. The windows don’t open far due to being on first floor so next to useless especially with the thick blackout curtains closed. Also no fridge in the room which you’d expect with a 4* resort. So couldn’t even chill drinks to cool us down. Almost unbearable heat as a result. Wedding lovely but 2 forgotten guests, one adult one child (albeit a bride error) were asked to pay £250 for food!! They offered to have one course each and both non-drinkers so no alcohol required. Having spent so much money on the wedding, guests staying etc for the hotel to ask this seemed astounding. I understand it was not their fault but that charge seems excessive. A further discussion with the mother of the bride and the charge miraculously dropped to £30 which was far more acceptable! Good customer service goes a long way especially when so much had already been spent at the hotel.

This was my second visit to Old Thorns and as before. Friendly helpful staff . Very clean . Gyn and pool fantastic. And a big thank you to Owen our waiter for dinnner last night

Lovely stay

This was like winning the lottery, absolutely loved it, sadly didn’t get to use the amazing facilities as work didn’t allow but pool and gym look marvellous!

We really enjoyed the spa although the jacuzzi in the spa was not working. The room had an enormous bed which was ideal, however if you want to use the restaurant you need to pre book.

Great setting but really gets very busy around weddings, had 10 minute wait for food at breakfast buffet. My room had a smell of smoke coming through the bathroom extractor which was not pleasant. Gym changing rooms seem better days…

Great hotel. Staff were brilliant.

A very well run hotel. Good staff in the main and nice facilities. Our room, 255 needed a bit of a refresh however, faulty take lamps, faulty bath tap, small amount of mould in shower and a damaged bath surface.

Stayed with my daughter, asked for a twin room when booked in but when checking in we had a double, so couldnt get into the room until 4pm and we couldnt make it so didnt get key until 1am, which was not ideal. Beds were comfortable but lots of cobwebs in the room made it feel dirty. Hotel in general is in good shape, and guy on reception through the night was really helpful, i left my adaptor in holland so he found me a charger for laptop whilst i was working. No space to work in a communal area befroe the breakfast room opens at 6:30

Really kind, helpful staff & room is lovely & has a big bed. Grounds and building are beautiful Thank you

Really lovely hotel and resort with plenty of amenities! We had a work conference here and it was perfect. Food was delicious too.

Enjoyable couple of nights. Friendly staff. Comfortable surroundings. Very large hotel so not one for boutique feel.

Excellent accommodation- guest at a wedding and everything was arranged excellently

Thoroughly enjoyed our stay, the staff were very friendly & couldn’t have been more helpful. Facilities were excellent throughout but the only criticism I do have is the food at breakfast. Although there was a great selection to be had the cooked food section was cold on both days we were there. Apart from that I would recommend the hotel with it’s exceptional facilities!

Spa was amazing and the building is something else. But the bed was harder than concrete and the kings restaurant was appealing for the price steak meal will cost you £40 for something worth £19

The fitness facilities are top class

Pods very nice. Very noisy though, under the tree the rain kept us awake. Ear plugs provided most probably for that reason.