Room was good, staff OK, but overall this hotel is slipping. I have stayed there three times before and 5 years ago it was great, but it is in decline. They are not investing in it to maintain its quality. It’s small things really, like the reception desk is worn and frayed, room door does not seal and the noise of people yelling in the hallway is clearly heard in the room, and the staff seem jaded and disinterested. It’s still a fairly nice hotel and the room layout is one of the nicest you’ll find. But it just needs a refresh. It was the best in Chandigarh and it would be great if it could maintain that.