The breakfast was excellent, communication with the hotel was very timely and they were very accomodating.

C'est l'arrivée qui est très problématique à cet endroit car le no de porte n'est pas donné avant et ils ne repondent pas au téléphone seulement sur wattsapp de plus les sugnaux cellulaires ne se rendent pas a la porte. Si un bon samaritain ne vous ouvre pas tant pis pour vous. À part ca c'est un endroit bien tenu, propre et vraiment mais vraiment bien situé. Et quand vous finissez par communiquer avec eux ils sont très avenants

It is a old building, room very small

Nice hotel with friendly staff in a great location. The rooms are clean and spacious and the breakfast is of a good standard. Unfortunately I left an item of clothing behind and the hotel wasn't very helpful as they would not post it to me, even though I offered to pay the costs. I would have given a much better rating if it wasn't for this as it would show they were prepared to go the extra effort for guests.

The staff were delightful, but too much of this property is just surface polish. Spotty wi-fi that leaves guests sitting in the hallways or having to go to the lobby just to connect. Superficial cleaning - rather than replace used glassware, they simply rinse it in the bathroom sink and stick it back. And a severe lack of electrical outlets - we had to unplug the lamps in the room in order to charge phones or a laptop. The neighborhood is "just okay" - it's not bad, but it's maybe a block or so outside of good. Breakfast was good, though they can be a little slow on restocking things that have run out. And having one saltshaker and one peppermill for the entire breakfast room seems a bit stingy.

I had an excellent experience. I want to commend the receptionist Thiago, who was very polite, professional, and attentive from the beginning to the end of our stay. For these reasons, we intend to return.

We had a fine nights stay at Esplendor; the facility is not new but well kept and staffed with very friendly people. The breakfast was more than I expected and having a small spa with heated pool was a very nice touch.

Room was clean. Bathroom was clean and had all amenities Breakfast was good with all choices.

El personal y su amabilidad excelente!!! El hotel necesita mantenimiento y no esta a nivel de un 4 estrellas como dice.

Very expensive for what you get. The room is in poor shape and breakfast is very basic

Room 501 had a missing towel hook, noisy floorboards, a smell like sewage coming from the bathroom for about 15hours, and was situated directly beside the metal stairs which lead to the breakfast room (directly above the hotel room). We did request a room on the same floor as our son so it may have been the last one left but was the worst room on the floor. We ended up leaving a day early and they credited one room but not the other.

Room was great! Good temperature, clean, comfy beds. Some staff more friendly than others.

Solamente estuvimos un dia. La piscina estaba demasiado caliente, no pudimos disfrutarla. El personal de la recepcion es excelente. Buena ubicacion.

The staff was excellent. Location was very centralized but the neighborhood while safe is very poorly kept no fault of the hotel. The curtains need to be replaced; the hotel needs better upkeep.

Room was clean and bed was comfortable however the lock on the door was broken and you had to slam the door to even shut it properly. Also the fuse box buzzed so loud you could hear it all night unless the door to the room was shut.

Good staff, rooms were spacious and it was walkable to the historic zone. There were an issue with the lights in the 5th floor - they were on a motion sensor and wouldn’t stay on when we were in the hall and the light above the stairs never seemed to turn on. Pooled and gym looked nice but we didn’t get a chance to use it. Good variety for breakfast

Nice hotel well situated close to Ciudad Vieja. The breakfast was excellent with a great view.

Property

The best of the hotel is the staff, front desk attendants and cafe personal were beyond the regular to assist us. The price value is ok.

Great location and wonderful service!