The problem we had while checking in was the app fault that the hotel did not received the booking. Gladly there 's front office that was very helpful through this problem, kudos to Miss Puji, and she 's Indonesian so we had no problem at all communicating with her. The hotel itself might seems a bit too far from any facilities, but if you look at the street behind the building, you can find cafes, convenience stores & anything you need. It also a walking distance to Nova Mall if you need some grocery or nice restaurants. It required a bit walk to the bus stop also, but the pedestrian is flat & accessible to anyone. The hotel is nice with classic luxury vibe, room size is fair & generally clean. The air conditioning are working well & the temperature is just right even we were in summer heat. We don't try much facilities that hotel has to offer, but the 4 times a day free shuttle to the ferry harbor and airport surely a plus and helps a lot for your travel. Please consider this hotel if you're exploring Taipa area or southside of Macau.