Very clean hotel and staff were really nice but here are the bad things that I feel people should know don’t get me wrong this is my opinion and we all are all different. The hotel rooms need an upgrade as very dated and old inside and the beds are quite springy. The food I personally felt could have been hotter as with a buffet you don’t know how long things are sitting out and then just getting warm and then it can become quite rubbery when eating certain things. With the drinks it is okay but again should be more clearer to what actually is included and what’s exempt. But as I said this is just my opinion and you can’t get everything right.

The food is excellent

The hotel is clean and walking distance to nice bars and restaurants. Staff were also friendly and accommodating, although reception service could be pretty slow at times. For us, the food was dreadful - we went for dinner on our first night and left without eating the meal. We didn’t eat in the hotel at all for the remainder of our holiday. There was no water in the room and when I asked for a bottle of water I was advised it wasn’t part of the AI package but I could have a small paper cup of water. The hotel is also really in need of refurbishment - there is plaster hanging off walls, the fire alarm was held in a bracket as it had fallen off and the wire was exposed. For what we paid, I would have expected much more. I wouldn’t return to this hotel.

Fabulous room - we were lucky enough to be upgraded. The food is some of the nicest I’ve had. The staff were brilliant - so friendly. Overall a wonderful hotel.

Our first time staying at this hotel and overall its fine, positives are its quiet but ideally located for the beach and the strip of Puerto del carmen, plenty of parking and the pool areas. The main issue is the restaurant, breakfast starts at 8am so everyone is coming in at the same time so most days we didn't even get a cup so had to use paper ones, only 1 toaster machine and needed more staff as so busy trying to clean up tables, the food was okay with plenty of choice but could have been hotter. I think they need to re think the restaurant opening times to smooth out the busy periods, dinner was a similar experience. Overall we enjoyed our stay but would not go back.

The hotel's location is ideal for beach enthusiasts, while also being conveniently situated near public transport bus stops, offering easy access to and from the airport. The hotel grounds are well-maintained, clean, and feature pleasant pools with ample seating. Although some guests still reserve sunbeds, we were always able to find a spot, even later in the day. The entertainment team is multilingual and maintains a lively atmosphere throughout the day. The food is fresh, with a good variety, though perhaps a bit simple, but there is plenty of it. I personally had no issues. I should note that I primarily ate savory dishes, so I am unable to comment on the desserts. However, the ice cream looked appealing, and I observed others enjoying it. Some rooms may have certain drawbacks, such as persistent noise, around 50 decibels, both day and night. The kind receptionist promptly resolved the issue by changing rooms the following day. However, in my opinion, that particular room should not be offered to guests unless the noise problem is permanently addressed. Additionally, the refrigerators may be unreliable, so it's advisable to check their functionality regularly. While some rooms are undoubtedly dated, I appreciated the real wood furniture, despite the stained carpets. The rooms do not include kettles, tea/coffee facilities, or minibars, but the bar offers a full range of beverages throughout the day. There are always at least a few fruits in a snack section in a bar.

Great value all inclusive. A little basic room wise but the staff were great and the food was consistently good. Very odd that they won’t give you a bottle of water for your room though.

Loved it! Will definitely recommend to others

Great place close to everything Lovely hotel friendly staff Great pool food and entertainment

Food amazing

Fab

Nice hotel, have no complaints at all.

Fabulous holiday, room very comfortable and clean, air con not so good but ok, could do with a bit of a face lift, staff all very friendly, will be going back.

The pics don’t look like the hotel rooms. Rooms are very dated and old fashioned with carpet in the room. Cheap with all inclusive tho and lots of food too pick. Good size pool and lots of sun beds and location is good near shops & beach

3 pools, lots of space and no shortage of loungers. Amenities around each pool area Staff polite and friendly

We went as part of a group of 12 to celebrate a birthday. Wow..we were spoiled. Fabulous friendly staff who couldnt do enough for us. Brilliant facilities, lots of food & drink selection & great location near main bars, restaurants & beach.

Nice place To Relax, it is a old place with old stuff and old people, but is is ok

We had a ground floor room. Our patio door didn't lock when we arrived on the Monday. We reported it straight away then again later on that day it took until Thursday to get it fixed despite reporting it twice/three times each day. We had to stay around our pool as we didn't want to leave our apartment unlocked and had the expense of hiring a safe. There was a small bar at our pool with soft drinks, water, beer and wine but it was switched off and all covered up so we had to take it in turn to go accross the road to even get a drink of water. There was only one main bar and the spirits were cheap and nasty. This is definitely not a 4* hotel

What a fabulous hotel - location was great, a lovely short walk to the shops and bars. Food was amazing, plenty of choice. We found the hotel to be very clean and felt covid safe. Entertainment was great for this time of year. We will be returning most definitely! Thank you Relaxina Olivina for a great holiday!

The property is extremely dated, I would think last decorated in the early '80s. There is little to no amenities along with a budget troff style buffet daily, as part of their 'all inclusive' package.