The hotel is well located but rooms needs to be updated. Towels needs to be replaced, they we’re worn out.

Muy lindo

I had a wonderful three night stay. Delicious breakfast, comfortable room, incredibly friendly and helpful staff, peaceful location on a small plaza with pretty garden and near the waterfall. I highly recommend this hotel.

Everything was amazing

Great stay for one night before/after our Machu Pichu visit. Staff were really nice, they stored our luggage and accommodated our requests.

The staff were all so nice and helpful. Breakfast buffet was great. Rooms a bit outdated but clean. Best thing was the hotel brought our bags to the train station after our trip to Machu Picchu so we did not have to go back to the hotel and pick them on our way out of Aguas Calientes.

The staff were exceptionally kind, welcoming, and always willing to help.

The staff here was very friendly and helpful. Breakfast was good. Our room was tired, no air conditioning. The Wi-Fi barely works. We had to go to a coffee shop if we needed to use our phones.

Check in was fast. They held our luggage and delivered it to the train station. Few minutes later than promised but there were many bags. Great breakfast! Clean rooms n tv was working.

Spacious and comfortable room atop the hill, with beautiful view of the town. The pick-up service was a nice added touch. Nice and professional staff. Breakfast spread is good and the early opening hours is very useful for an early start to Machu Picchu.

Here's a polished hotel review you can use: We had a wonderful stay at this hotel during our visit to Machu Picchu. The property was very clean, the staff was friendly and welcoming, and the overall experience was excellent. One of the highlights was the included breakfast, which was a great way to start the day before exploring the area. The location is also fantastic, with the beautiful waterfall and the Aguas Termales (hot springs) conveniently located right behind the hotel, making it easy to enjoy some relaxation after a day of sightseeing. If you're planning a visit to Machu Picchu and are looking for a comfortable, clean, and conveniently located place to stay, I would definitely recommend this hotel. It's a great choice for a short stay while exploring one of the world's most incredible destinations. ⭐⭐⭐⭐⭐ "Clean, comfortable, great location, and friendly staff—everything you need for a memorable visit to Machu Picchu."

Hotel was great nice and clean, close to everywhere in town, very walkable! The only thing was that our shower head didn’t work properly and sprayed water all over the bathroom. But other than that, it was a great stay!

Great place to stay at

We booked a suite after sleeping the three nights before in a tent on the Inca Trail. It was perfect. The room had lots of living space and a comfortable king sized bed. We took advantage of laundry services and were able to have our hiking clothes cleaned before we had to check out the next morning. The hotel is in a nice location on the Main Street and near the hot springs.

We book a weeks stay here by mistake then couldnt get a refund, its ok if thats all you want but its nothing special.

Friendly and helpful staff. Great breakfasts. Comfortable beds. Nice view. At the top of the hill from train station and bus stop.

This hotel is overall very good. Just one concern is that it is on top of the hill and if you are traveling from abroad and not used to high altitude, it is difficult to climb due to steep stairs. I think this is the highest altitude hotel in this town. The staff was very helpful though to get our luggage up and down.

I booked my room is 501 , on the 5th floor, which has a balcony and the view was incredibe ( i love mountains.) and breathtaking.😍😍😍. I wish I can stay a few more days. The breakfast was amazing tons of varieties. Delicious and quality breakfast. And they do have a Porter going to train station to help you with your luggage, bringing them to on top of the hill which is the hotel located. Hot Spring location is located behind a hotel. Only less than five minutes walk you will reach Husband) spring entrance. But from the entrance to the hot spring pools, you need to walk for another 10 minutes uphill.

I think this hotel had the best views in town. Adequate accommodations considering the remote location of the town. This would be my choice hotel if stayed at Machu Picchu Pueblo again.

GOOD SERVICE.