NOT a 4-star hotel!! More an Ibis with a comfortable bed.
Positives: near station/park, comfortable bed, management listened to feedback.
Negatives: lacked character. Lobby was 80’s disco, not elegant (but front desk paintings were nice). Poorly trained staff; the night staff tried to be helpful, but didn’t know many things; I was told to ask the manager the next day. Was supposed to get a discount for spa services, which hotel website said included a massage service; I chose the hotel for a massage. However, I was told that massage wasn’t included in discount. Was supposed to get discount on food, but was told there wasn’t a restaurant. Asked if discount applied to buffet breakfast, but staff didn’t know. No onsite restaurant (only a breakfast room with expensive buffet breakfast). I went to lobby to order a drink and relax at the "bar", but no actual bar, just a few chairs in the lobby. And drinks must be ordered from room service, so was told to go back to my room to order from a QR Code. However, there was no QR code in my room, so staff had to bring one. Gave up and went to sleep. I stayed in the least expensive room, but still expected some interesting architectural elements. But they were mostly covered up with drywall. Furniture too large for room, making it cramped. Espresso maker was only slightly filled with water. no outlets near bed, poor lighting over vanity (kept trying to turn on even though it was already on), paper cups that didn’t fit the espresso maker.
