I didn’t have the chance to see the pool, but I was told it was nice. The hotel is quite simple and could be made more attractive. There are other nearby options at a similar price that feel more welcoming. The parking area was dirty, and although the room was okay, there was no hot water. What stood out the most was the cleanliness of the sheets and towels — they were spotless. Overall, there’s definitely room for improvement.

Spacious and quiet room. I did not have any interaction with the staff other than the person at the reception who was not that helpful during the check in process. I have to say that the cleaning staff was very efficient providing clean towels everyday, I thank them for being nice even though I didn't meet them.

The website said that there were smoking areas, but there were not any. The description said that no pets were allowed yet multiple nights we were kept awake by a dog that barked nonstop. No English was spoken by any of the staff; thankfully, I speak Spanish. The water pressure was not great and hot water was not readily available. If you’re looking for a place to sleep that is clean and comfortable in city center without a bunch of accommodations or American luxuries, you will be fine. The staff was kind and helpful. The room was clean. The beds were comfortable and the room had air-conditioning. We could not get the TV to work, but they did have Wi-Fi and good cell service. Overall, I would stay at the property again and pray, no one brought an annoying dog!

There was cockroaches in the unit

So far everything is very nice and The person who received me was very kind and informed me how to get to the most important places here .

A hotel very dirty, bad service, wrong check out.

The pool was not useable otherwise a good stay.

The front desk staff is very rude, linen sheets and towels, looks dirty and smell unwashed, there was big bugs in room, no hot water, I move to different hotel after my first night there, I won’t go back there Never

El hotel no es a como está en la plataforma, está en muy malas condiciones y nada que ver. Por favor evítense el ir, a como nosotros llegamos nos retiramos, porque la habitación estaba en muy malas condiciones, incluso había agua en el piso con la cual me resbake

Great little hotel, central and accessible. Great staff.

Very dirty, beds with pee, pool is green, no cleaning service

mi opinión este no es un hotel para humanos sino una pocilga

Very bad conditions, tricky pictures.

When i first arrived i was given a first floor room, it was nasty, disgusting, with lots of mildew all over the falling paint walls, it had this nasty rotten smell, it was terrible, i immediately walked out to the front dest to complain & to ask for another room the front person was very nice and and gave me a totally different roon upstairs, I had a nice experience after that, room was clean, quiet, pool clean, laundry is next door, nice experience!

The entire property is smoke free- including the out door pool area and out door balcony area.

Mosquito invested, could not sleep all night. The walls were dirty with footprints all over.

Location Good.. Swimming Pool Disappointing, Unusable..

Deceiving. The front has been remodel. The rooms are completely outdated. Very small. Cons. They were cheap. not complaining. It's safe, quiet and private.

We showed up early and the front desk person was not helpful. When we were finally allowed in to our room, there were no towels. We asked for some and they didn't have any. We couldn't leave until we showered and had to wait a few hours until We finally got some at 16:00. Poor service all around.

Hotel El Sid is located a couple of blocks from parque santiago. the neighborhood is very qyuiet, very close to el centro, the parque has dancing on tuesday nights to the sounds of big bands and everyone dances. one block from bus routes to celestun, progresso, etc. There is a pool, no restaurant at the hotel, but lots of cafes in the market at parque santiago...movie theater, grocery store, a couple of pharmacies...i found it ideal.