The staff was great! Would stay again!

Excellent service and friendly staff. The rooms are spacious and clean. The hotel is located near many shops, stores, and tourist sites. Highly recommend staying here.

Great hotel. Friendly staff, reasonable prices, clean, close to so many activities. I felt very safe and secure. I highly recommend staying here.

Besr breakfast in long time. Great room and very helpful staff.

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Todo estuvo excelente.

Nice stay, easy to move, near to shops and restaurantes. A very good option.

Quiet, good location, easy access and check out.

Beautiful property!

We booked one of the best suites (508 I guess). I am a Gold Member of hotels.com I have been there guest more than 3 times in the last 6 years, always booking the best suites. Actually very nice memories with my daughter there. This last time I unfortunately left my solar power-bank when we left. I immediately called the hotel. After a few hours they told me that they had found it, and that it would be stored in the lost found box. It would be stored for 3 months. I have been there since three times asking for my power-bank and they say, they have seen it (even told me it was a black solar power-bank) but they no longer have it. What kind of answer is that? So ADVICE. Don´t forget your valuables there, cleaning might find them, but in the reception they will get lost! Very sad!

Big room. Perfect location.

Clean

Very nice room. It was close to the elevator so it was a bit noicy in the mnorning

The gentleman working at the reception on the night of 12/21 and when we went back on 12/28 was kind and helpful. He helped us with parking considering we had a big van which was not easy to find parking for. The hotel in clean and accommodating.

The gentleman working at the reception on the night of 12/21 and when we went back again on the night of 12/28 was extremely kind and helpful. The rooms were clean and accommodating.

Great facilities, huge room and excellent breakfast

Overall not satisfied with this hotel as a choice for our overnight in Basel. We had driven from the alps and were catching an early morning flight and chose this for proximity to BSL airport. Unfortunately getting all our luggage into the airport was a hige hassle. You have to drive to the 5th level of the mall parking lot, take one elevator down to Ground, traverse the mall parking and then a second elevator up to reception. Then another elevator to the room level. Very inconvenient with all our ski gear/ Thr issues didn’t stop there. The room was extremely hot and there was no way of lowering the heat- made for a very uncomfortable sleep. I asked for an early wake up call which I didn’t get- good thing I had my phone alarm backup. In the morning we took a taxi because the shuttle wasn’t running yet. The front desk told me it would take 25-30mins to the airport- it took 12mins and cost me €35.40. Total rip off: Lastly, the food in the restaurant was awful- clearly heated by microwave and cost a fortune. Don’t waste your money and efforts at this hotel.

Great location to explore Basel. Right on the three countries border so educational for our children too. Germany, Switzerland and France and you could walk between all three care free within minutes Great location if you’re looking for an affordable stay in Basel. I would highly recommend a day trip to Lucerne too - wow!!

New hotel rooms, really good sleep. Great customer service

Great location and staffs were super friendly, all with his English, breakfast was ok.