I would not recommend. The grounds are lovely, but the beach at the beach club was not maintained, the pool is not one you could spend much time in at all and you can’t lounge, eat or drink by the pool, the rooms are incredibly rin down and not maintained.

Basically the perfect place to stay in Holbox for a quiet beach but also easy access to town. The hotel is beautiful and the staff is excellent. We will definitely stay here again.

Great location

Room was clean . Staff friendly.No tvs .

Excellent beach front location. Spacious rooms.

Staff service was great

Everything was wonderful.

I liked the friendliness of the staff but the beach in front of the hotel was muddy like, not like the properties to the left and right of the hotel.

Not the hotel's fault, but the beach is discusting. Black murky water that i've read likely contains sewage. There is a new multi-story hotel being constructed next door, but the noise wasn't too bad. The beach area is divided and unless you're willing to buy food/drinks from the affiliated beach club, you can't use the lounges, etc. actualy at the water. Hoever, given how discusuting it was, you probably woudn't want to anyway. Beautifl propety and great staff, tho. Knowing what i know about the location, i would not stay there again.

Beachfront view, clean property nice pool

Stayed for 4 night end of May. Property is beautiful and grounds maintained daily. Staff were all helpful and pleasant and the breakfast included fresh fruit along with choice off eggs your style and bacon. Location was great for sunsets and also walking into town for dinners.

The treatment by the staff left us with such a bad taste. My husband and I paid for the beachfront room with king/double beds (so not a cheap room). We arrived late after check-in due to torrential rainstorms traveling to the island and paid for a late check-out (until 3pm) the next day to enjoy the beach and wait for our friends who were arriving on the island to meet us. Our friends arrived at 2pm...overheated and sweaty...they had a baby who was obviously flushed and sweating. We had paid for our room up until 3pm so we invited them to come into our room to cool off in the AC before we checked out. The hotel staff would not let them enter our room citing it was "against the rules" because our friends were ?"staying at another hotel"? The staff DID say though that they could sit at the outside bar to wait for us if they paid 400 pesos a head. We asked them several times if we could just let the baby cool off in the room's AC while we packed in advance of the 3pm check-out we paid for. Without any kindness or sympathy, they refused...but again let us know that for more money, our friends with an overheated baby could sit at their bar to wait. Mind you, this was the off-season (mid-May) so the hotel was fairly empty. The staff said it was their boss who made them enforce the rules but when we asked to speak with their boss, they said the boss was not there. We ended up packing and leaving in a hurry. Can't relate to the other reviews about how hospitable this staff was....

We absolutely loved staying here!! Stayed with our two young kids in a garden view two double bed room and it was perfect. Very clean. A huge bonus was the huge green garden shaded by palm trees. I enjoyed time on my yoga mat here every day, while being able to keep an eye on the kiddos in the pool. The included breakfast was good but got a little old towards the end (we stayed 10 days). Even though the hotel was fully booked it didn’t feel busy at all, there was always sun chairs and the kids just loved digging in the sand from morning til night. My only complaint is that I wish the hotel would rake the seaweed off the beach. But aside from that the whole property was so clean and in beautiful shape and staff was super friendly! Would definitely come back!

Nos encanto! es un hotel pequeño muy pintoresco, con un excelente servicio, en un area sin mucho ruido, excelente para descansar y relajarte. en el desayuno te sirven un pan riquísimo con una mermelada de frutas ambos hechos ahi mismo ! una delicia! Definitivamente algún día volveremos

Great quiet area. Staff super friendly. Overall great stay. Would recommend and I would go back.

Nicest hotel on the island.

Our stay was amazing. The service at the front desk was excellent. They were so helpful with arranging taxis, and help with anything we needed. The restaurant was fantastic. Luis, Marcella, Eduardo and others all made a great effort to provide wonderful service and delicious food. The location could not be beat! We will be back.

One of the best hotels we’ve ever had the pleasure to visit! Freddie at the front desk was so kind and worked so hard to make the stay great. We paid for our transfer through the hotel and it was so smooth and safe! The rooms are large, clean, and have a great AC. The breakfast is simple yet delicious and the best breakfast included in a hotel we’ve ever experienced. Big thank you to all the staff at the restaurant for such kind hospitality. 1000/1000 recommend this hotel to anyone visiting!

Omg what a beautiful place to stay! We had an ocean view room and the grounds of the property were gorgeous. We were really impressed with it all and the breakfast each morning. It’s very close to town and easy to catch a taxi if you need to! Room was clean and tidy and spacious. Would stay here again

We had a fantastic stay at Hotel Puerto Holbox! Our sea-view room was breathtaking, offering the perfect backdrop to relax and soak in the island’s beauty. The hotel’s restaurant was outstanding—every meal and drink we had was top-notch, and our Christmas Eve dinner was truly 5-star. The staff were warm, welcoming, and went above and beyond to make our stay memorable. The hotel’s location is ideal, just a short distance from town, making it convenient yet peaceful. The only challenge we faced was the flooded roads after rain, which made it tricky for taxis to get around. However, this seems to be a common issue on the island and didn’t diminish our overall enjoyment. We would definitely stay here again and highly recommend it to anyone visiting Holbox!