SHABANA
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Overall, we had an OK stay, but there are several areas where the hotel could improve.
The reception staff were efficient but not particularly welcoming. In contrast, the valet staff were outstanding. One gentleman in particular was always smiling, friendly, and went out of his way to help guests, making a real difference to our stay.
Breakfast was inconsistent. The woman preparing the semolina bread was often rude and allowed other guests to push ahead of those waiting. Drink service was also frustrating, as guests could not serve themselves and often waited 10–15 minutes for coffee or other drinks, which frequently arrived after we had finished eating. The coffee itself was average.
The room was comfortable, but the bathroom layout was poorly designed. The toilet was separate from the bathroom with no sink, meaning you had to leave the toilet to wash your hands. We also repeatedly bumped into a protruding coffee tray, which felt like an unnecessary safety hazard.
Communication was difficult if you didn't speak French. Simple requests often had to be repeated several times, and calls to reception were sometimes disconnected. We were also incorrectly told that a travel adapter was on its way to our room, only to discover a day later that the hotel didn't provide them at all, wasting valuable holiday time.
The swimming pool was colder than expected on most days, and the advertised beach access was misleading, as it simply led to the same public beach available to everyone.
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