Property is in desperate need of a renovation. The bathroom appears to be about 50 years old. The room had an overwhelming fragrance that smelled like baby powder that made me think they were trying to cover an unpleasant odor. There were food crumbs beside the bed, so the room clearly hadn't been vacuumed. The staff we encountered were friendly and that was the only redeeming quality.

Do your self a favour.. Find a better hotel.. dont trust these photos. Thanks! Cold break fast No wifi signals in rooms No gym or Spa / all lies on listing

The staff were lovely and the stay was overall good. The property is just a little run down and out dated. If that doesn’t bother you at all then it is a fine stay. We were only staying for the night before catching a flight so it served it’s purpose for us. Close to the airport.

The hotel is located 25 minutes drive from Zagreb city centre and 10 minutes from the airport, in an urban residential area. It appears to have once been a glamorous venue, offering a relaxing spa along with other four star facilities. All of the staff we came across were really friendly and doing a great job in what seemed to be difficult circumstances. Unfortunately, plans to regenerate the local area, which would have really helped this hotel, have been put on hold due to inevitable economic struggles in recent years.

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The hotel does not have a swimming pool so do not advertise that it has a swimming pool. The spa was shut because of staff on holiday but that was not mentioned in the hotel facility description friendly staff

This is the second time we have stayed at the Phoenix. The first was several years ago and renovation was taking place (which was a disappointment at that time). We wanted to give a second chance -- that was a mistake. After a fast and quick check-in, we were gone through the evening to a wedding and returned late - after midnight. After a day of 30C in Zagreb, our air conditioning did not really work -- and then would shut down on its own after 45 minutes. Getting assistance from the desk did not solve anything. I had to turn the air back on 4 times during the night -- it would just keep shutting off. Also, I use a breathing machine every night -- the power outlet next to the bed turns off when you turn the light off! I had to use an extension cord to get power. The Internet is very slow. After complaining about the air conditioning the next morning, the desk person only offered that she would inform the manager. The lights for the night entrance are turned on with a motion sensor with a long delay -- it would be easy to trip on the steps. The timing should be changed. Upkeep and maintenance need serious attention. The flush button on the toilet needed replaced and was hard to use. The lamp over the desk looked like it could come off the wall. All of the right pieces are there, but it is impossible to assemble a good picture of the puzzle. There are many nice features -- great artwork in many places, bright dining for breakfast with a good selection.

Out of town Lots of parking available Easy drive into centre Hotel looking a little tired especially bathroom

Did not get a friendly reception & fell down twice in Wellness centre due to the fact that we were not Allowed our sandals & the ones offered to guests were way too small. Needless to say thst Bare feet on wet ceramic tiles is very dangerous, slipped in shower & when exiting slipped again in hallway.

Room was fantastic and large. Hotel also falls under the same catagory. However there are not 2 pools and a hot tub, there are 2 hot tubs. One of which is on its own, the other is half hot tub, half current pool.but it was still relaxing. The ate at the restaurant, there was extremely slow service. We was in there for roughly an hour and 20 minutes, and only had 2 courses, considering we were the only ones in there, it was a little frustrating. There was a vast selection for breakfast, including fresh omelette. Very enjoyable and would recommend

Was very disappointed with they stay here! Upon check was told our reservation included when checking out they then charged us for this! When questioned she told us that the charge for breakfast had been discounted from €10 to €6 each, why even discount this if there was no reason to in the first place! There is also loads of hidden fees such as insurance and registration and local tax! Local tax I am fine with as we had to do this in one other but the others is ludicrous as I've never come across this before! What should have been €64 ended up €91 would recommend people stay away unless they are happy to pay more then first thought! Would not use this hotel again as obscure the truth!

The layout of the room is unusual but looks quirky. The bed was very comfy and the staff were friendly. The train station to Zagreb is a 20 minute easy walk away.

We were concerned when we saw how far out of town the hotel was, but when we got there the rooms were first rate and the staff were helpful and friendly (if a bit difficult to track down at times). The gym and spa services looked amazing, though we didn't get to use them. We'd gladly stay there again.

nice hotel, everything is wonderful. Especially we enjoyed wellness center - spa and massage. However, it locates little bit far from city center, abd we miss coffe pot.

There were ants in our room. The shower was draining very slow, almost clogged when we got there, we call the hotel reception 3 times and still no fix. The room is not clean, carpet smells.

We really enjoyed our stay. The staff were very welcoming, the room was clean and quiet and the food in the restaurant for dinner was tasty with friendly service. It was also handy for us being 15mins from the airport.

Hotel was looking good but we were given a small attic room which was nothing like the photos for the room type that we booked. It was still good but this ruined the otherwise good first impression. The hotel is still being built and it is partially a construction site.

A bit out of the way, but that was fine with us. The hotel staff was above and beyond helpful and friendly. But the rooms were a little lacking. The duvet cover was dirty/stained. And the shower drain was very very slow. But the staff were soooo nice. So that really made an impact. And their breakfast buffet was VERY good. With an omelet bar, which is always awesome :)

Great place to stay after a long drive. Great staff. Good breakfast. Very very nice room.

Good overall. A little noisy in the evening with people coming and going and having to have keep window open as air conditioning couldn't be set lower.