Overall Ratings & Reviews Hotel Schloss Durnstein

Les stores dans la chambre sont un peu désuets, un trop court. La salle de bain petite. Belle vue sur le Danube.

Location and feel of the hotel; very nice setting for restaurants

The pictures of the property do not even come close to giving justice. The staff is ultra friendly. A true joy staying.

Beautiful property in an amazing location. The service was outstanding. We dined at the property three times in 48 hours. The food was delicious and again, the service was excellent. We will return and recommend to friends.

Gorgeous property and fantastic service by staff hotel, and special shout out to Isabel, who went out of her way to assist. Unfortunately the restaurant's service was lacking. Would definitely return!

Wonderful hotel. Relaxing, great pool and restaurant

Everything was very good with 2 exceptions: 1. the bathroom does not correspond to the hotel level. 2. very poor internet connection

Very unique location in Durnstein, views from the restaurant terrace are incredible, very friendly hotel.

We enjoyed our stay very much, ,most of the staff are very accommodating, especially Peter from the restaurant and Leona from the Reception. The Schloss is a beautiful castle built on an amazing position, of course it being an old building there are always little problems here and there, but nothing that can spoil such a special locale. It is worth the splurge.

Location excellent. Wine cellar for wine tastings. Decor in rooms is dated and needs to be replaced.

The setting and the property are excellent. Service is second to none, pool is exactly

Quite well maintained. Service is very good.

It is a very good hotel with history, very nice view from hotel terrace and the outdoor pool is very lovely. However, there is service improvement needed. We have had our breakfast, but the waitress didn’t inform us that there is also warm order to kitchen available. But otherwise, we loved this place, there is lot small things have been taking care very well for little traveler like our 8 years boy ...

it was a nice hotel but very pricy and not great value for the rate we paid

We stayed here for 3 nights at the end of a 3 week 40th anniversary trip. On the last night of our trip we returned to the hotel having eaten elsewhere and asked for a table on the terrace where we might enjoy a bottle of wine. There were many other diners and we were seated at a clothed table among them. We were not offered water, napkins, or a menu. After more than 45 minutes of trying to get the attention of the sommelier or manager (Christina Thiery, son of the palace owners) while others around us were being served, we finally waved our arms to get Mr. Thiery's attention and asked for a wine menu. More than 20 minutes more passed after he brought the menu -- my husband was angry and left for our room. 20 minutes passed and I finally said Excuse me! in a louder than usual voice and got the attention of the sommelier. I explained why we were unhappy and left then went by reception to register my complaint. I met Thiery at our room and he loudly demanded to know why we left. When I told him he accused me of lying - said we had only been there 10 minutes and wanted to know WHY WE HADN'T LET ANYONE KNOW WE WERE READY TO ORDER. Mind you, our every need had been tended to throughout our stay including other nights in the dining room. Mr. Thiery raised his voice throughout our conversation then stormed off. We paid close to $2K US for this abuse & still don't know why it happened. Was it because we are Americans? Or is Mr. Thiery just in the wrong line of work? Unforgivable.

We travel extensively around the world and when we are in Europe, we frequent stay in boutique hotel belonging to Relais and Chateaux. Schloss Dürnstein was a superb example how it was in the past and how physical plant of the 5 star old world hotel and service should be. Unfortunately, in the last 5-10 years most of the French and Italian 5 star properties were bought by corporations, that run it to the ground. The reason is simple: tourism is exploded and supply is smaller then demand. For this reason, a lot of properties are run down and do not cater to their guest as it was in the past. Not in Schloss Dürnstein. It is still privately own and they have tremendous pride in keeping it with all traditions of luxury of 5 star property. Rooms are updated, 2 well kept pools, breakfast is superb and service is excellent.there is nothing you will ask them that they will not try to help you with. What a breath of fresh air in such uncertain times. My compliments to the owner Christian and his sister. Definitely will return and spread the word.

Was amazing, but - we did not appreciate the attempt to sell us a room up-grade at check-in - this is not what I expect from this type of hotel - left a bad taste.

Very nice hotel in a cute village. The staff was very friendly and professional. The breakfast was top-notch. And the hotel restaurant has a great terrace overlooking the Danube (and nice piano music when we were there). If you stay here, make sure to hike up to the ruined castle for great views of the valley. Takes about 30 minutes to get up there.

This hotel was truly stunning with views out our window of the Danube. The staff at Reception was warm and accommodating, making us feel comfortable and cared for. BUT the restaurant staff, though attentive, were cold and off-putting. Also we were rather disturbed on our 2nd day to realize that a floor lamp was removed from our room. When we asked about it, we received no reason as to why or when this occurred. It made us feel somewhat insecure about our safety and privacy. The town and location made up for any negatives, though for the cost I think they could have been a bit more friendly in the restaurant, terrace and breakfast areas.

This hotel has everything you can dream of. The best hotel staff! Everyone on the front desk is very friendly, smart, funny and very helpful!!! Super clean! The Best Breakfast and the restaurant! You MUST go to the restaurant while you are staying in the hotel , you will love the food and the service. We would love to stay in this hotel again and will recommend the most beautiful hotel to our friend.