Very beautiful and clean the room. The staff very friendly and welcoming. Breakfast fresh and delicious, good variety.

The check in was easy and fast. The room had a lot of amenities, was very clean, spacious and had a beautiful view. The spa was very nice. The breakfast buffet was extensive and really good. The staff were very helpful, nice and friendly. My husband and I had a wonderful time at this hotel. Thank you for everything!

Wonderful hotel. Everything was great. I enjoyed it very much. This was my second time at this hotel, and I will stay again next time at the Grand Hotel Italia

Everything was wonderful

Clean room, nice stuff, breakfast ok

Excellent hotel, everything was very good. Clean room, delicious open buffet breakfast. Very helpful front desk staff. I enjoyed it very much.

Gym and spa was really good

No hot water at the shower, bathrooms are outdated, not 5 star

Good hotel, good ubicación , friendly staff.

Good hotel

Good breakfast

I stayed for three nights, and the room was cleaned twice. However, the cleaning mainly consisted of making the bed and replacing towels. On my first night, I had takeout pizza, and the box with leftovers remained on the table for my entire stay. I’m not sure why it wasn’t simply removed. The wristband system for the pool and swimming area felt a bit unnecessary—more convenient access for hotel guests would have been preferable. That said, the pool itself was nice, and the bar was a great addition. Overall, the customer service felt rather formal and lacked a personal touch. For example, I was scolded for not wearing a shirt in the lobby after leaving the pool, and takeout food could only be eaten in the room. While I understand these are standard rules, a more flexible approach that considers the environment would have been appreciated. Breakfast, however, was very good overall All in all, 7/10

Its a nice hotel and friendly staff

Nice hotel, good service, safe and convenient, good location easy parking

We are coming to this hotel every year for our vacation. Great place, rooms are nice , spacious and clean. Breakfast amazing, delicious large area to accommodate everyone. Staff is professional and kind. Plus the have a pool area . Thank you for everything. I will recommend this hotel to all my friends

3 star hotel.. AC didn’t work in Sept, their central system is either set for heat or cold, but not having the option for both.. there was zero warning and we had to find out the hard way tossing and turning thinking the AC was running when it was in fact the heater, finally calling Hotel technician at 4 AM to tell us and although the Display showed the AC was working when it wasn’t. Also note the hotel is old and a bit rundown, the floor was a little dirty as well. No espresso or Nescafé machine, only packaged Insta coffee and hot water. Food in the restaurant was average. Very disappointing overall.

10 years ago it was a great property, a real jewel. Now the lack of investment it shows up in a big way. We spent 3 nights at the hotel. During the last night they hosted 4 weddings, at the same time in 4 different areas. Apparently the management is trying to make a quick $, regardless of screwing up the customers that already paid for nightly accommodation. Exceptional breakfast and very accommodating staff, doing their best to make your stay as enjoyable as possible.

clean propriety, good amenities,stuff very helpful and friendly

This is a beautiful hotel and the staff are helpful but there was a language barrier, so take a guide book :).

The rooms were spacious and a nice breakfast was included every day. The staff were all professional and helpful. There is a lovely indoor pool and spa for an extra charge (free if you book a treatment) that was worth it. They also had a restaurant and bar service in the spa area. I would definitely go back.