This was a magical property! The staff and accommodations were fantastic. We would have loved to have stayed longer.

I chose this hotel Palais Faraj because it was one of the highest-rated and most recommended places to stay in Fes. It turned out to be one of the worst hotel experiences I have ever had. The beautiful zellige decoration and historic building may look impressive in the photos, but that is the only positive thing I can say. Everything else was a huge disappointment. The room was extremely overpriced. It had virtually no natural light—the window faced nothing but a wall with a small hole. The room was dark, depressing, and smelled so bad that spending time inside was unpleasant. The cleanliness was completely unacceptable. There were cockroaches running across the floor, and I even found them inside the closet. Finding insects in a room at this price level is simply inexcusable. If you have any mobility issues, stay away. There is no elevator, and you must climb several stairs while carrying your luggage. The location is another major problem. It is in an isolated area, and you cannot safely or comfortably walk anywhere during evening and also if it is hot, better not. Every time you leave the hotel, you need transportation. This is not the Fes experience we expected. What makes this even more disappointing is that this hotel charges luxury prices while providing an experience that falls far below even basic expectations. My advice is simple: do not stay here. Only my 3rd. day they changed my room to a normal room with window and sunlight.

Propreté et service

I have an official complain as we were there for 3 days and there was on particular experience at a roof top bar. We are vegetarian

Excellent breakfast and spa services

Outstanding stay

A beautifully decorated charming hotel offering an authentic Moroccan experience.

Staff is incredibly accommodating and very gracious. Excellent!!

Clean, large, but modestly appointed room with an odd layout. Common areas were nice and staff was polite and helpful.

Beautiful property!

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Needs to watch details of cleaning, the bathroom was dirty

Great architecture and delicate decorations in the building. We enjoyed the warm welcome and nice food as well! We were especially impressed by the supportive reception from Fatima & Madiha and Maryem Elidrissi. Thank you!

Walking into the Palais Faraz is an impressive experience—the public areas are beautiful and exude a sense of grandeur. However, the experience in the room was less than stellar. The decor felt dated, though the bed was very comfortable. Unfortunately, the bathroom design was not ideal for privacy. It combined the closet, walk-in shower, and toilet in one open area, with only a glass door for separation. Additionally, the shower didn’t drain well, leading to water pooling on the floor. The breakfast buffet was a highlight, offering a wide variety of options to start the day. However, the bar was surprisingly underwhelming, missing some of the standard offerings you’d expect from a 5-star hotel. The location is both a pro and a con—situated on a busy road but conveniently close to the entrance of the Medina. Overall, while Palais Faraz has its moments, it doesn’t quite meet the standards of other 5-star hotels I’ve experienced. There’s room for improvement, particularly in the rooms and bar service.

The property is very clean, very well maintained. Staff are very friendly and helpful. The restaurant and the bar offer a verity of traditional Moroccan food and drinks. The breakfast is excellent.

Beautiful property. Great restaurant with view.

We just returned from a wonderful stay at Palais Faraj Suites and Spa. This hotel is absolutely beautiful, from the lobby to the rooms. The staff is welcoming, wonderful and so helpful. We found the dining for breakfast and dinner to be delicious. We thoroughly enjoyed our stay !

Love the property ,the spacious and room design

Lovely rooms and great breakfast

Beautiful place needs attention. Wonderful restaurant and staff throughout. Floor of bathroom was dirty (unidentified brown substance), mattress high in middle, low on ends and at headboard. Pool and other areas being jack-hammered with tile removal which made sitting outside at restaurant during day unpleasant. We were emailed that pool was undergoing maintenance the day or 2 before arrival—past deadline to cancel and book with another hotel. Bathroom and rest of room so dark I had to use flashlight to put on make-up! I would recommend restaurant completely, but not a stay in the hotel.