This hotel met or exceeded my expectations in many ways. I'm often a solo traveler when I go on my vacations. The front desk staff, parking attendants and other service staff were all exceedingly friendly. I ate lunch upon arrival and the restaurant staff went out of their way to explain the Carnival event that was going on that evening, provided some important safety tips, as well as to locate some black pepper in the kitchen (it's not normally provided in some Brazilian restaurants). They were able to provide instructions on how to get into the center of Floripa using public transportation as well as the location of a nearby HSBC ATM.
After lunch I therefore went up to my room with a firm plan, knowing exactly "what now" was going to happen. Didn't take long to get Reais (both the HSBC and Itau branches nearby have ATM's that will make international withdrawals). The bus was exactly where the staff had told me to find it.
The level of service from the staff was awesome.