Overall Ratings & Reviews Discovery Parks - Byron Bay

Great welcome and we were upgraded. Nice quiet and relaxing. We had minor things wrong in our cabin, like a blown globe and broken chair both were fixed with no fuss. Would definitely recommend. 😁.

Fantastic cabin, beautiful park.

Customer service was average. Cabin were small for 6 people. Toilet had a continuous smell and spent only sleep time from midnight to 6 am. The BBQ did not work. Called customer service an old man arrived after 30 min who did not know anything and said he need to call an electrician. Electrician arrived and did not know also. Being a trades person I diagnosed the fault and requested that urgent repair was required. An hour later the BBQ area was corned off. This resort is below 1 star and charges 5 star price. Another family who we joined also had issues. They also requested extra night when they arrived, the next thing he got charged. When he went back to say he need to cancel they totally refused to give him a refund. Another family who visited us onsite and my family got very sick on Friday. I believe this accommodation has virus due to hygiene issues. I would never recommend or stay in such bad accommodation without good customer service and cleanliness. The price is not according to their ratings.