Beautiful property with amazing staff from reception to house keeping. Sofia from house keeping made us feel so at home offering us extra water when I mentioned we drank a lot of water and checking on us when she saw us in the hallway. Kindness prevailed at this hotel.

This Hotel in my opinion is for somebody who wants to get away from everything, it's very secluded and quiet.

Wonderful stay in a gorgeous location. Staff, room, comfortable bed, food (in-room dining and onsite) were excellent.

Beautiful hotel and setting

Wonderful resort. Highly recommend it.

Rita was so knowledgeable and engaging. All of the staff went above and beyond.

The bathroom was poorly designed and unsanitary. The floor tiles in the shower were broken up and unsafe. Water flies were everywhere. One of the two sinks was over the toilet.

Absolutely stunning views. Even the drive up is gorgeous. The staff is attentive and friendly. Will need to stay longer next time.

This place is very peaceful. I am not sure I have ever had such a quiet and relaxing hotel experience. Food, rooms and staff were all exceptional. Loved the floor to ceiling view of the Douro River from our room and rooftop pool was awesome.

Excellent staff in all areas of the hotel , all very helpful and welcoming.

Excellent hotel. Very relaxing place to stay with lots of amenities. The spa is lovely. Views are amazing. Our room had 2 terraces overlooking the river. Highly recommend

The property itself is beautiful, we went for a hike along the trail and was lovely. Amenities are great, a small but very useful gym and of course many pools on sites. All of the restaurants on site are great. The Michelins restó is a great experience. I booked a lymphatic massage and facial and that was not a good experience felt very unprofessional and highly overpriced in terms of the experience received.

The views were unbelievable. Staff were amazing as was the food.

Junior and Rachel and the rest of the staff were amazing, so kind and attentive. Truly a 5 star hotel and spa

Beautiful hotel in gorgeous location overlooking the river. It was very quiet and peaceful. The service at the restaurant and bar could be improved. The front desk is very friendly and helpful. I would go again, but would eat dinner outside the hotel. Breakfast was amazing!

Fantastic retreat in the hills, you immediately lose any stress when you step through the door. Fantastic customer service and the two hour boat trip was amazing the couple who run it are local and very knowledgeable and friendly

Relaxing

Wonderful stay. Stunning property, fabulous views, food was excellent, boat ride in our the Douro magical. Service could have been better - they were not as attentive as I would have liked to see for a property of this caliber.

Just loved this hotel, it`s surroundings, the river, the landscape , the staff, the restaurant, everything was perfect. They are really committed to pleasing and serving the customer

Peaceful. Serene. Minimalist design makes nature the focus wherever you are in the property. The staff was very helpful and attentive. Our only feedback is to maybe toddlers into Raiva in the evening for dinner.