El personal 100 puntos!!! La ubicación a pasos de todo, muy seguro, lo recomiendo.

Great location, historic feel, loved the balcony

Clean, perfect location.

I had the best stay at this cute boutique hotel. It was in a great area close to so many Tapas places, stores and Plaza Mayor. My room and balcony were amazing. The bed and pillows were 15/10! I got the best sleep and the hotel was very quiet & peaceful. Staff was super friendly and accommodating. Will definitely be staying here again. 10/10

Excellent boutique hotel ideal for what we needed, a clean modern room set within an old historic building in a great location, staff are extremely friendly and welcoming.

Fab hotel in central Madrid. Can walk pretty much anywhere from the hotel, very helpful staff, clean and comfortable rooms.

Positives: - comfortable bed and bedding - great shower - large plush bath towels - great location Negatives: - the room feels very confining with windows that don't open and look onto another building just a few feet away - ground floor rooms get noise from the kitchen until about 11pm (though this was only on Friday and Saturday night, Sunday night was very quiet - there is an emergency light above the door in the room that stays on all night and throws quite a bit of light

The room was immaculate with a balcony overlooking the street. Powerful shower. All staff were extremely helpful and friendly and nothing was too much trouble. Excellent location.

Lively

Very loud.

Llegaron a acuerdos sobre nuestra estadia, sobre los cuales luego mintieron descaradamente. ¡INCREÍBLE! MI ESPOSA Y YO ESTÁBAMOS EQUIVOCADOS. ME GUSTARÍA SABER DE USTED PRONTO. No deberían poder salirse con la suya. Primero, el 24 de diciembre, nos dijeron que debíamos mudarnos de la habitación porque habría que hacerle reparaciones. (¿Se imaginan reparaciones el 24 de diciembre?). Esa misma tarde, otras personas se registraron en la misma habitación. Nos dieron otra y nos dijeron que podíamos quedarnos hasta el 26 de diciembre. El 25 de diciembre, a las 11:30, llamaron a nuestra puerta y nos dijeron que teníamos que desocupar la habitación a las 14:00. ¡Les dijimos que habíamos llegado a un acuerdo con el recepcionista, y luego la cosa se puso fea; nos acusaron de mentir. ¡INCREÍBLE, POCO PROFESIONAL, GROSERO, etc.! Menos mal que pudimos conseguir un vuelo a Ámsterdam. ¡¡¡FUE UNA MALA EXPERIENCIA!!! ¿Por qué mentiríamos? Hay muchos hoteles en Madrid. Si fueran profesionales, esto nunca pasaría. La única razón por la que nos quedamos más tiempo fue que la aerolínea perdió nuestro equipaje y no queríamos volver sin él. Otra cosa que supimos hoy es que una de nuestras maletas estaba en Madrid, ¿y llamaron al hotel? Ni siquiera nos llamaron. ¿Qué más puedo decir? He viajado por todo el mundo, he visto mucho, pero nunca algo tan malo. Insultante, arrogante y todo lo demás.

Service was great

Great room and great location. Easy access to the key sights. Very friendly staff.

Fantastic location. Clean room with great shower. Friendly staff.

Rooms fresh and clean, comfy bed and the shower was great and roomy with lovely Clarins toiletries. Staff were very friendly and helpful and held our luggage on the last day after checking out as our flight was later on in the day.

WiFi was good. Room was good. Good bed, shower, safe and fridge. Plenty of clothes hangers. On the down side there is a charge for the water, which seems a bit stingy. Breakfast was ok. Service was not great, no showing you to your room or any of that customer service. One time at breakfast my bread was stuck in the toaster and the tall waiter dismissively pointed at the tongs and rolled his eyes at me. The tongs were metal and putting metal tongs in a toaster is asking for trouble. It was a normal household toaster, not one of the fancy hotel conveyor belt ones. The same thing happened to a woman the next morning. I purposely say the tall waiter, as the shorter one with the earring was a nice man. The worst part of this hotel is the street noise. My room was a balcony room at the front. Don’t make the same mistake I did (and I paid extra for that type of room!) Was not able to get to sleep until 4am. Constant shouting outside, a few doors down there was a yapping dog and there’s a big light above the bedroom door that can’t be turned off. I asked to swap rooms after the first night and the receptionist with the bullring in her nose was very dismissive, saying it was exceptional circumstance last night. I wish I’d played it safe and stayed at one of the big hotel chains. I wouldn’t stay here again for free.

Great location

We've spent 1 night at the hotel and appreciated the comfy bed and pillows, and luggage storage option in the lobby. It was a bit weird the bathroom setup: sink in the main area and shower and toilet only having non-transparent glass walls, but fine for 1 night.

Great

The breakfast was amazing with well balanced options of yogurt, nuts, fruits, freshly made omelette, bread and coffee. The location was the second best part of the hotel. The beds were very comfortable as well and looked to be of premium quality as we had very good sleep! Overall a great stay!