Smoke / fire alarm went off in the room at 11:30pm while my fiancé and I were dead asleep. Staff were not helpful about the situation and upon check out the next morning when I explained this happened and was not happy about it the staff just stared at me without any initiative to remedy the horrible night. Staff said a manager would call me after I pressed about not being happy with my stay, however, a manager never reached out. Heard from family in the area that this has happened at the best Western to others they knew. I will be avoiding this place in the future.