This hotel failed us on every basic level. We stayed for five days and couldn’t even get bandaids when we asked—staff told us they weren’t a pharmacy. Housekeeping never showed up once, even after repeated requests, and we ended up changing our own bed sheets.Then, after checkout, we were hit with a smoker penalty despite the fact that none of us smoke. When we called to dispute it, they claimed they couldn’t contact us because we booked through Expedia. When we checked-in we provided them our contact information. Somehow they had enough information to charge us, but not enough to speak to us.Between the lack of service, the dismissive staff, and the unjust charges, this was one of the worst hotel experiences we’ve had.