This hotel is awesome, steps away from Cibeles with a great staff. While it’s located in the city center, you don’t feel it since the hotel is surrounded by residential buildings. We really enjoyed our stay and would stay at this property again.

The room was very convenient and spacious. The air conditioning was not great but it did the job. The location was perfect, near to everything, walkable, next to a beautiful park and a couple of blocks away from El Prado museum. Breakfast could have been better and we thought the dinning area was greatly understaffed, other that that, all the staff was very friendly and helpful. Overall pleased.

Excelente ubicación

Excellent location and very helpful staff!

Excelent Location , Breakfast buffet was great and the Staff was so kind, Highly reccomended

Clean room Great location

The Petit Palace was beautiful— the terrace view was a highlight for sure! The staff was kind, and breakfast had plenty of options!

The staff was really nice and very attentive. And their breakfast was delicious.

The property is in a great location, walkable to several places, including great food. The staff, especially Rey, were nice and helpful for the most part. The only issue we ran into was with respect to the AC, and maybe this is just coming from an American perspective so take that into consideration. We checked into the hotel around 7:40 pm and immediately upon going into the room turned on the AC, but it wasn’t putting out too much air, but it seemed like it was working so we showered and left for dinner and hoped it would get the room at least cool enough to sleep in comfortably since we were only using the room for the night since we had an early flight back home. Unfortunately, when we returned from dinner the room was still warm, so I went downstairs and let Clau know about this issue and she questioned me twice as to whether the AC was actually on. It was a little offensive, but I explained to her what I had done. I had gone downstairs to ask for a fan and after her rounds of questioning she finally agreed to bring me a fan, but never to have someone check the AC, since she mentioned she was the only worker on property. All to say, that the room never got cool enough even overnight, so our sleep wasn’t the best. Glad it wasn’t the middle of summer, although it did get up to 90. Definitely not a 4 star hotel in my opinion. In addition to this issue, the carpeting in the hallways is disgusting, with large stains everywhere, made me feel like I was at a cheap motel.

Nice hotel. Kind employees. Beds were all twin, way too small. There was no market to buy small things like drinks/snacks. Good location near retiro park. Good breakfast Buffett, just wish they had a small market inside

Breakfast was fantastic, the check in was easy and the staff were very helpful!! Great one night stay!!!

Delicious breakfast, friendly staff and the rooms are big for a family.

Very nice boutique hotel with a nice breakfast buffet (for an extra cost of €15 each per day). We were there in late May, so the only complaint I had was with a long days there is daylight until 11 PM and the door to the bathroom, which is opaque, allows sunlight to come in from the bathroom window. The hotel was located about a block and a half from where the airport bus can drop you off or pick you up. It’s a bargain at five euros for a one-way trip.

Ok hotel. Pictures I saw when booking were much prettier than it really looks. Bedding was really good and comfortable. Good location.

Fantastic hotel! Beautiful room, great location and amazing staff!

Overall, I was very satisfied with my 4-night stay. The location is unbeatable—right by the Retiro Park, which is perfect if you want to go for a run. The staff were very nice and their English was good. The room itself was clean and well-designed, and the breakfast was excellent. The only downside was a slight musty odor in the bathroom, seemingly due to a lack of an exhaust fan. Still a great choice and highly recommended!

Comfortable room in great location. Friendly andhelpful staff

Rooms need to be renovated - they were poorly maintained. Lack sound proofing. Floors creak. I would not go back there.

Excellent location near museums and dining

Everything was wonderful and the staff were so kind to us. This was the best stay I’ve had and i travel to Madrid twice a year.