Overall Ratings & Reviews Best Western Plus Hôtel & Spa de Chassieu

We love this hotel. Great staff and facilities

Great place

It wasn’t bad it was just very far from the city and there is not much around the property. Not a lot of restaurants or anything to do. The only thing good is that it’s close to the stadium

Decent location for business travelers. Could only use the pool with a reservation which was odd.

Room comfortable air conditioning great! Complimentary water nice touch. X

Was only here for 2 nights, but the front desk was lovely the breakfast was plentiful and the rooms were clean. A bit far from the "main" part of the city but a small inconvenience. Lovely stay.

excellent service, good for airport.

Friendly staff, amazing spa, room was clean and cosy. Minus for the lack of towel holder next to the sink. Chairs in the room were uncomfortable. Restaurant on site was delicious. Breakfast buffet had a large selection of cheese and pastries, bread, cereals etc.

There was no restaurant or bar open on Sunday despite many people being there for the rugby match on Sunday night.

In average the place was decent but the shower wasn’t very clean and found a lot of black hairs stuff between the bottom sheet and the mattress… staff was ok

Hotel is nice. Nothing extra ordinary. Spa was a nice additional.

Stayed 1 night after an incoming overnight flight. This clean hotel made us feel like a home away from home. We had a great breakfast and everyone at the hotel front desk and restaurant was helpful and responsive.

Hotel in the middle of nowhere so there's nothing to do, not even a sports screen in the so called lounge area. Bar is never open, dining here is hard work. I see now why so many customers were using just eat deliveries. Nice hotel but nothing special

Clean, comfortable room, good wellness facilities and friendly staff

Very good hotel

A really good hotel for our long drive from Italy to France. Excellent, friendly service, a very good restaurant, parking, and good-sized comfortable rooms with good air conditioning. The carpets could be renewed, but otherwise an excellent place. Also great for our dog.

Nice comfortable hotel close to Lyon with very good comfort and good restaurant. A good location for attending events in Lyon Eurexpo.

Good facilities and very friendly and helpful staff. Pet friendly also.

Very nice and quiet place, well situated. Clean, nice deco, beautiful pool room, Spa with swimming pool, sauna and hammam, gym, free parking, friendly and helpful personnel

Arrived at the hotel and was not recognisable as a best western from the outside, on arrival the front desk was helpful and friendly, whilst checking in they asked for a credit card to be swiped and took €100 from it, on checking out they said it would be put back on my card, but a week later I am still waiting for that to happen and is a payment pending on my card. When having a look around the hotel we looked in the bistro to see what was on offer that evening, but no menu or anyone around to ask. Whilst checking in the reception said the bar would open at 5.30pm so you could have a drink before dining but this was not the case as it didn’t open. There wasn’t much around the hotel to go and eat or drink out.Maybe we caught them on a bad night.