My stay was fantastic! The hotel was clean, conveniently located, and the customer service exceeded my expectations. The staff was friendly and attentive, making the whole experience even better. I highly recommend it.

A very lovely hotel and in a great location. The hotel and my room were very clean. The staff were excellent, professional and friendly. I strongly recommend this hotel.

Everything felt average

NA

Such a lovely hotel in a wonderful spot by the Largo do Carmo. Bernard, the concierge, was absolutely amazing. He actually called us to make sure we were comfortable. And the breakfast (and breakfast room) were delicious.

Clean rooms. Super friendly and helpful staff. Very accommodating. Excellent breakfast. Location was walking distance to a lot of sites. Will definitely recommend and will stay there again.

Nice and clean. Friendly staff. Good value

Easy to locate the hotel from public transport, close to lots of restaurants and attractions. The staff were very friendly and attentive.

Gentleman at the front desk was very accommodating. Made sure we had what we needed and proactive in offering advice and recommendations.

Location perfect, staff were very accommodating especially Bernardo who was a stand out and made the hotel feel like a nice home base to come back to, the breakfast was nice and the coffee was excellent, request a balcony room

Great location!

Couldn’t ask for more and would stay here again. The room was lovely, with little extras including robe and slippers. Comfortable bed and expensive sheets. Excellent service and they even had a room ready for us when we were only expecting to drop off our bags after an early flight and arrival. Fantastic location, yet quiet for a good nights sleep.

Great location—within easy walking distance of most attractions and the train station. The rooms are a bit small but comfortable. Note that not all rooms have bathtubs, so be sure to request one if that matters to you, as ours did not include one. Our main issue was with housekeeping service. When we returned from a long day trip after 3 p.m., our room had not yet been cleaned. We called the front desk and asked if we could step out for a drink while the room was serviced over the next half hour, and they agreed. However, when we checked back, the room still had not been cleaned. At that point, a housekeeper came down and had a loud disagreement with the front desk in front of us, with some comments seemingly directed at us about patience. We were then told the room would be serviced only after the housekeeper took a break, which was disappointing after a long day out. To their credit, it was done quicker with a more receptive housekeeper.

Enjoyed the hotel - Great location and restaurant on main floor was great (had breakfast included in our reservation))

Positive: there were Shops & restaurants near-by. Negative : Hotel located on very narrow street, hard to navigate to by car/taxi; steep street - many steps to climb to get back to Hotel from the main square attractions and restaurants.

difficult access, clean room but needs some updating. The bathtub water fixture difficult to use.

Centrally located, fantastic boutique hotel with great service and hospitality. The hotel manager Mr Ricardo Salvador treated us with the most warm and caring attention. We recommend Hotel Carmo Lisbon wholeheartedly!

Great location and excellent breakfast that we purchased in addition to our stay!

The hotel is in a good location across from the famous Carmo Convert. But it took me a long time to find it the first time I came out from Rossio Metro Station. Part of it is because the streets are hilly and intertwined. Our room is clean and comfortable. The best part is the breakfast that has many choices and staff are super helpful and courteous. One disappointment was the check in. The front desk lady seemed to forget that I have been waiting in the dinning for a long time.

Staff were great ! Rooms very clean and breakfast good as well