Overall Ratings & Reviews Unzen Azumaen

The toilet bidet and the room light was not working. The staff offered a room change but we had already unpacked so we declined. But we did not expect the aircon was also not working and we opened one of the windows for fresh air but the noise from the rain heating the roofs made it worse! Did they give us the worst room? Overall, we did not sleep well at all.

Very comfortable hotel with good lake view from the room.

Services were perfect. I got everything that I expected from Japanese Ryokan during the stay. Employees were passionate, and dedicated to their job. Highly recommended for your Onsen trip.

The lake view is very nice. The meals are fancy but average taste. If there were an outdoor onsen, it would be perfect!

Hotel way overcharged is for dinner. For 8800 yen, we were given food that’s worth about one third the price in a cold, function room that’s most uncondicive. Onsen was probably one of the worst we’ve been. No amenities provided except for basic shampoo, conditioner n body shampoo . Staff is ok . But we felt really cheated about dinner. Absolutely zero value for money. Only thing I can compliment is the bed and comforter. The rest of the room is lousy.

The special room we were given was lovely. But the food was unsatisfactory and not worth the high price we paid. The dining room was like a store room.

This hotel was clean, quiet and met our needs as a family of 4. The hotel does have a charge for kids, as well as, a small daily resort fee, so be aware of that upon checkin. The staff was friendly and provided us tea and orange juice for the kids upon arroval, then accompanied us to our tatami room to answer any questions we had with an English speaking staff member. The tatami room is worth the extra cash, as it has a great view of the lake and has about 8-10 futon mattresses to lay out ( I was concerned about not sleeping well on the firm floor, but double stacked mine had a great night sleep!) To the reviewers talking about this hotel being “old”; yes it’s not the newest hotel (you won’t find that in this town anyways) but it was clean and meets the standards of a typical Japanese hotel and do agree to stay clear of the western style rooms. Stack up on food/drinks from Lawson or Family Mart ( Not a lot of food options around), get the tatami room, go the onsen/sauna and enjoy the view. You won’t be disappointed.

Very remote but large hotel with great views of the lake. Perfect for quiet retreat. Short uphill walk to Main Street to visit the Jigoku, which was amazing. Best to have dinner in hotel as choices on Main Street limited.

This is very nice and comfortable hotel. We happened to stay in Japanese style room. It is spacious and the lake view was wonderful from room.

Very good accommodation. Staff helped as best as possible with English speaking customer. Very comfortable and helpful for any needs during stay. Provided delivery and pick up by hotel transportation to village area for shoppoing and restaurants.

Super service, super facilities for a ryokan. The only downside is that I was there alone and it was a bit lonely. No communal activities. Bit great for a couple or family

小鳥のさえずりと露天風呂のせせらぎの音のみ　窓を閉めるとその音もせず　静寂　 新緑と広がる水面の美しさ。 夜も朝もテレビをつけることなく　静寂と景色の美しさに浸っていました　非常に贅沢な時間を過ごすことができました。スタッフのみなさんも素晴らしかったです

改装済みの部屋もありますが、改装していない部屋に泊まった為、古い設備でしたが食事は最高です。サービスもとても良かったです。

버스 정류장까지 송영 서비스가 무척 좋았어요.

受付は少し無愛想だったが、その他のスタッフは親しみが有り良い体験が出来た。 部屋や浴場は流石に少し古さは感じられる。

よかったです。近かったら何回でも伺いたいです。、

夜、朝ともに食事が非常に美味しかった。

部屋からの眺めが良く、また担当してくださった方の対応が素晴らしかったため贅沢な時間を過ごせました。

夕飯の食事は至れり尽くせりでした、朝食は塩分多くせっかく釜で炊かれたご飯食べきれずおにぎりにしてもらいました！

최고의 평온한 휴식을 취할수 있는 숙박이었습니다. 아침에 일어나 바라보는 호수의 뷰는 정말 잊지 못할거 같네요. 온천물 또한 훌륭했습니다. 감사합니다. 다만,,,외부 주변에 음식점이 많지 않은만큼 다양한 다이닝 메뉴가 있었으면 합니다.