It was very nice stay, Staff were helpful, Rooms were luxurious however a bit soundy easy to hear passers or door shutting. And hotel has waterboy whom comes every morning and supplies free drinking bottle water, he knocks every door in floor and if you forget put don’t disturb sign outside door he is with you…..in room early morning. Why? Breakfast: we all liked breakfast, lots of choices almost perfect however they need a bit work on hot buffet section (ie. Scramble eggs, menemen) and also traditional Turkish olives/feta cheese must have good one otherwise don’t display/offer any. We also had dinner in hotel which is ok, price are good too. Taxi is a bit problematic because they kind a price per person so they should have called hotel’s luxury transport (but it is not as driver came with his little son twice whom sits next to him. Assume he has childcare issues ) rather than taxi. For instance yellow cab 300TL for 4 ppl but hotel’s one for same distance for 4 ppl and 2 suitcase 1200TL So we discovered Metro (underground train) near by and quite happy to use it rest of the stay. Metro beats all Istanbul’s traffic / hot weather and very well air conditioned and much more cheaper. Overall it was good stay, as a Turkish person I want them to be better because they easily can

Ot

Grand hotel, good facilities. Good sized restaurant for breakfast, lunch and dinner. Spa facilities were clean and quite empty so often had it to yourself. Staff were not the most pleasant. Only nice thing was the lady let me check in quite a few hours early which I was massively grateful for. Staff were quite blunt in their replies, not reciprocating my good mornings or hello, just answer my question so felt like they wanted me gone quite quickly. Room was clean and changed daily. However, the views are deceptive as compared to on their site. Window was beyond filthy. The dirt on the outside of the window gave a brown filter to the outside world. It is also located quite far from main areas like Fatih, Taksim etc so unless you have a reason to be in that location I wouldn’t advise people to book here. Also unsure if the hotel has specific ties to medical/dental centres as there were quite a lot of people with nose jobs, hair transplants and even face lifts which was not pleasant to see when having my breakfast and I am a nurse! Overall okay but would not stay here again

The buffet was excellent. The room was clean, well ventilladed. I loved every second.

This hotel air condition (AC) doesn't work, and the kids’ family pool was empty and unavailable during our stay. The breakfast was only average, and the staff were especially rude and uncooperative. Toilets are full of stains dirty. Overall, this does not feel like a true five-star hotel, as the amenities and facilities do not match five-star standards.

Far iç geldim gayet rahattı rahat ettim temizdi teşekkür ederim

Totally disappointing

Totally disappointing

Totally disappointing

Very nice

Great price great staff great amenities!!!

Clean Room Wonderful staff very nice activity person who gave me ideals on how laces to go and visit !!

Overall services are very good specially morning breakfast

Room was in good condition, but more dust.... complained to reception, they come and clean it.

The rooms were great, nice and spacious. Staff service was inconsistent and in room dining and restaurant (outside of breakfast) was inconvenient and difficult to access.

The staff very caring and friendly . But the hotel and rooms very tired old over used need alot of investing from beds bathroom and cleaning the location is another let down in middle of traffic and busy earea not easy to get around at all

Their air-conditioning only operates to heat up the room which I thought it was odd because I can’t go to sleep unless it’s like super cold and the room was extremely hot with the heat off. Also, their breakfast is extremely expensive in comparison to what I paid for the room.

Breakfast was ok, should have a better coffee machine and juice.

The hotel room is not in good shape, very old and dingy! Smells like sewage in room sometimes and although we had a non smoking room, all rooms and the hotel smells like smoking.

Pros: Excellent breakfast; Professional and welcoming staff; Good amenities Cons: Reservations were canceled twice without a clear explanation, though the third attempt worked. We had a complimentary upgrade, but the assigned room had a strong odor; we declined the upgrade to move to a clean room.