Nice big room, enormous balcony with view over the pool and the Piramide del adivino in the distance. The property though could do with a bar.

Great location, nice rooms, good dinner and breakfast. AC control was tricky and wifi non-existent in rooms. OK in the lobby.

The room was extremely outdated, as many others have mentioned. The whole property is not well maintained, which is quite sad because the pool area is comfortable and nice. The room itself is quite large and has a balcony, but there are only two chairs, no table and no patio furniture. What is the point of having a balcony if you can’t sit outside? The beds were comfortable, but that’s about it. There was no hot water at all, and despite complaining several times, the most we got was lukewarm water, which is not acceptable for a supposedly 4-star property. There were only two large towels for the three of us, no bath mat for the shower and no hand towel, which are very basic amenities. The staff was generally friendly, except for the woman at reception who was quite rude, as well as one of the waiters at the restaurant. The food we had at the restaurant was quite good and reasonably priced, but the whole atmosphere felt very awkward. The hotel seemed almost empty, there was no music in the restaurant, and it honestly felt like the hotel was about to close down.It is extremely sad because my mom had stayed at this hotel twice before, and we could clearly see how the lack of maintenance has led to its decline. To be honest, for the price we paid, we expected a much better experience.The pool, the restaurant staff and the beauty of the surroundings were good enough to somewhat make up for the disappointment, but we sincerely hope the hotel management takes action and renovates t

Spa was good Pool very dirty Staf more o less

Lovely place, clean and quiet, with nice amenities. Great location near Uxmal — we could see the tops of the pyramids from our balcony! The pool area was terrific, with lots of chairs and hammocks to relax.

We enjoyed our stay. Comfortable, large bed, good shower nice pool area, good value. Very friendly staff with good service and nice food. Seemed very quiet on our first night and the place did seem slightly run down, but everything was fine. A large tour group arrived on the second day, but even then service at breakfast was very efficient. We would happily stay again

Size of room, view

Rooms were great but a little more attention could be paid to the cleaning lots of dust on the beautiful wooden doors and detail the staff was excellent very friendly and helpful amenities well normally the coffee in the room and they had it that was great but the first day there was no water so I had to buy a bottle of water about 60 pesos. Overall the place was awesome the pool was beautiful perfect temperature bar downstairs you can have cocktails by the pool we might skip the breakfast.

Very nice and well located place with professional staff.

Such a nice, luxurious place to spend time. The included breakfast is limited to one section of the menu. The place is kid friendly so there was a lot of activity by the pool.

Incredibly hospitable and kind front desk staff. And amazing to wake up in the morning to the sounds of birds in the Mayan jungle.

La tranquilidad

Nico balcony view

Clean room, friendly staff, beautiful views, great location

The room was very clean and comfortable and we enjoyed the pool. A very nice stay. Good service and the food was good too. Thanks!

Ok

Me hubiera encantado quedarme por más tiempo. Todo excelente, el desayuno muy sabroso y completo

Hermoso hotel y bien cercano al Teocali Uxmal.

We loved that this was so close to many areas we went and saw.

Wonderful staff and a fantastic pool. The location is amazing with view over the jungle with Mayan ruins visible in the distance. The food is great home cooked and good for the kids too. We would stay here again in a heartbeat. The front of the hotel needs a lick of paint but when you consider all of the other great things about this hotel it gets top marks from us. The staff were attentive and the grounds were pretty - access to the ruins is very easy and close. The beds were comfortable, the showers good and the air conditioning worked well. The only thing I would suggest is putting some furniture on the balcony for us although we had chairs inside to pull outside. The views are spectacular and to have some nice lounge chairs on the balcony would have been perfect.