Very nice hotel with friendly, helpful staff. The free shuttle bus between the hotel and train station is worth knowing about before you arrive! It was a perfect location for exploring the historical areas in Kanazawa. We had a Japanese style room which had novelty for us, plenty of space and comfortable; although sleeping on a futon is “firm” so perfect for a short stay.

Slightly old world hotel with old fashioned decor but that's quite nice from the usual modern hotels. The onsen was good. Sauna was excellent too, especially having a TV to watch while sweating away. Breakfast was good too. It's great that the staff are attentive at breakfast but almost too much, hovering around and almost getting in the way. My only small request is that Japanese hotels all seem to say breakfast served 0700h to 1000h for example but actually start to close down 30 min or so before the end time. It's annoying and you should actually state 0930h as your closing time. It's common across all Japanese hotels so far, I've been to many now. Please stop this. I know you are keen to clear up but it's rather uncomfortable for your guests.

We had a pleasant stay. Close to Kenrokuen.

This property has a real old-world feel. Just very charming, and conveniently located.

Staff were friendly, helpful and attentive to our needs. Meals were delicious!

Fantastic location, walking distance to kenroken garden and castle park. Twin room was spacious and beds were comfortable. Private elevator to onsen which was very good. Buffet breakfast was high quality, relaxing and staff were friendly and had good English. Checkin was trouble free and onsite parking, for a fee, was not a problem. Hotel had an older elegant vibe with nightly musical recitals in the foyer. Staff were great in all areas. Overall highly recomended and would definitely stay again.

Nice local vibe. Mediocre breakfast Terrible complimentary daily drink Shocking pillows

Lovely place to stay Big rooms and friendly staff

The breakfast buffet was huge and had many options for western and Japanese tastes. The staff was lovely.

Everything was perfect

The check in person we had was not super nice. We took a basic room but that should not result in a snotty attitude by a clerk, for heaven’s sake. I mean we are guests! And we are patronizing your establishment. The others at the desk were much nicer. The vibe of the place is a bit stuffy and the decor is quite tired. The onsen was nice and another guest was kind to help show me where to change and put my things.

Location is very convenient beside the castle and <10 minutes to geisha district The furniture are probably outdated (early 90s) but room are big. Breakfast very rich and with good combination of asian and western food The free access hot spring is absolutely a must!

Lovely hotel within walking distance of the main tourist sites in Kanazawa. They have a shuttle from the train station. The room was comfortable and the staff were very kind. We enjoyed the hot springs very much.

The women’s onsen was perfect! Water temp perfect, amenities in the bath were plentiful and very nice. I did see some of the ladies having trouble with the hairdryers, but mine worked fine. I enjoyed the sauna too. Not a steam sauna, but nice and hot.

Very clean room decorated in a traditional style. Excellent facilities with complimentary refreshments. The staff were courteous, helpful and attentive. We loved the onsen.

ll the hotel staff were super kind, and I was deeply impressed by the thoughtful, meticulously considerate service that is so characteristic of Japan, as always.

今回初めての金沢旅行で、前から気になっていた金沢白鳥路ホテル山楽さんに宿泊しました。 とても寒かったので大浴場がとても良く、旅の疲れをゆっくり癒すことができました。ロビーは大正ロマンを感じさせるデザインで、落ち着きがありながらも上品な雰囲気がとても素敵です。朝食も種類が豊富で、網で焼く小さなのどぐろがユニークでとても美味しかったです。 また、チェックアウト後に車を待っている際、友人が珈琲をお願いしたところ、別で待っていた私にもマネージャーの方がさりげなく珈琲を提供してくださいました。その心遣いに感動し、最後まで温かなおもてなしを感じられました。「また泊まりたい」と思えるホテルです。

Always enjoyable, especially the osen. Missed the yaiklut machine this time.

Staff kind and responsive. Hotel quite dated. Needs upgrades. Carpet dirty. No great lounge or bar service in lobby. Felt like I was staying in a nursing home for a couple nights.

Staffs are very friendly and efficiency.