8.4
Very Good
From 82 reviews
Cleanliness

8.6

Room Comfort

8.4

Service and Facilites

8.4

Traveler Reviews Aloft Cancun

Number of reviews per page
20
40
Top reviews
Terrance
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This hotel was ok. Nothing special… Good for a night or two. Near the party area
Donald
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff was friendly. Great amenities. Great location. Would definitely stay here again.
Gary
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff was great with quick check in etc., we had to leave early in the morning 5:30 a.m. and they provided a sack lunch for us to pu when we checked out!
Kahlil
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff was very helpful, the room was spotless, and having an open bar for 12 hours each day with no extra charge was the cherry on top. I would definitely stay here again it was great!!
Nancy
icon-Business Family
Business Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Staff was very friendly, very cute hotel, but seem to be a little disorganized as we had to wait. About 40 minutes to get our room.
Avery Jay
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything. Just an amazing time. The staff was always super helpful and super understanding. They were always doing their best to accommodate.
ComoCactus
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Good But...the shower, water pressure is very low Desayuno....como americano. Mal calidad. Expectaba Jugo natural,mexican style food
Vanessa
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Strange rooftop pool - very few chairs scattered around. Very busy beach, not super clean hotel. Not terrible overall but it’s not the Mexican resort experience we were looking for.
Xin Joyce
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very clean, staff is friendly . Close to everything…..
Mohammed
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Very clean and strategically located for all activities and transportation. Value for money!
Yong
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Take so long (near 3 hours)for check in.
Ashwini
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

For breakfast they somehow add bacon in scrambled eggs which may not be okay for many people.
Braughnwynn
icon-with Partner
with Partner
2.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The stay was terrible! We checked out a day early. I reserved a king bed ocean view room. That is not what we were given. Furthermore, there were all sorts of problems with the room — toilet not flushing, shower not draining, non working safe. And the condition of the room…. At the very least a fresh coat of paint. The “rooftop bar” is a joke. Not at all a rooftop bar. 8 lounge chairs & a couple sitting chairs on a cement slab are hardly what one would call a rooftop bar. I made management aware of all the issues and yet did nothing! They even admitted room 408 is a terrible room… and yet nothing.
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Prashant
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Good value
Shastri
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent location.
Dana
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The room's temprature was unable to be regulated. It was very cold throughout the stay and we were told that there was no heater in the room. Maintenance came into adjust the fan but the room quickly turned back to being cold.
Dana
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

I syill dont have my confirmed check in
Kristen
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Room was spotless and well taken care of, staff was wonderful. I was a solo traveller and felt safe and welcomed in the hotel, i appreciated that its not a party hotel and was quiet while I was there for a conference.
Jessica
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very clean, very helpful, would stay again
Shailesh
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Clean room, neat
Number of reviews per page
20
40