Pros: Excellent and helpful staff, always willing to help out with anything and any questions. 24 hour desk, so staff always there to help at any time. Clean hotel, well maintained and a wonderful terrace and pool, with lovely views of the town and river, although cruise ships were often moored to obscure some of the view of the river. Nice and strong shower in the room, always with hot water. Bed was comfortable with lots of lovely pillows. Cons: Breakfast was a bit hit or miss. It was more style over substance. Limited amounts of the choices on offer. One kettle between all the guests, which was not topped up very frequently. Also, on a couple of occasions, they ran out of spoons and all the guests had to wait quite a long time for them to be replaced. The fruit also ran out frequently as well. These issues were not down to getting to breakfast late either, we had breakfasts at varying times. Often there was only one member of staff at breakfast, who would frequently disappear into the kitchen for long periods. The sink tap in the room would reduce to a trickle if you wanted hot water, this was quite surprising in a 4-star hotel. Be aware that the hotel is at the end of a dead-end cobbled road and not all taxi drivers will drive down there.

This must be up there as one of the best hotels I’ve ever stayed in. Location is second to none. Staff were exemplary- nothing was too much trouble for them and the service was amazing. All very friendly and helpful. An oasis in the best area of Lisbon. I loved the fact that they had nothing plastic. Everything was reusable and environmentally friendly. Can’t recommend enough.

Great location, roof top patio, room and people

great experience, beautiful rooftop - the only one in Alfama!

Great boutique hotel in a beautiful location

The staff was most kind and attentive

Nice hotel with the huge exception that our room’s windows view were 90% blocked by the roof mansard, so we got some light, but absolutely no view whatsoever. I asked to change rooms immediately after seeing room and they indicated they did not have another available. My issue is that with my room selection made through your website was made with no indication of this result of no view and anyone who selects a room should get a discount for this particular room. Very unhappy.

The nicest most professional and efficient staff. Everything was run like a dream. Very boutique Hotel feeling. One of the only if only rooftop sexy restaurant bars in the city.

From the moment you arrive, the staff here treat you like family. They are super friendly and helpful. the rooms are great and the patio with tapas dining and view of the river were perfect. We were so close to all the things we wanted to do in Lisbon. Even though you are right in the heart of things, the hotel is tucked away for a nice quiet sleep!!!

Great staff, good location and quiet room

Clean room. Friendly staff

All good

An absolutely wonderful place to stay in Lisbon. Staff was so friendly and helpful and seemed genuine about all aspects of their jobs!

The hotel was great! Staff is top notch, super helpful and very accommodating. Would and will be back. Recommend highly. Thank you

Great central location with a wonderful view. Definitely recommend

Fantastic location and the hotel was gorgeous. Room was well appointed and the rooftop bar was better than restaurants in the area. The staff was very professional and knowledgeable throughout our stay. Definitely recommend!

Memmo Alfama was outstanding! We absolutely loved the rooftop bar views and our lovely room! The rainfall shower was amazing. We really enjoyed our breakfast and the special Fado show!

Wonderful staff, wonderful hotel, wonderful food, wonderful music experience on Mondays and Thursdays with the FADO. Very helpful staff always curious about how they can further improve your stay. Location is great in the middle of old Lisbon. Down a small alley that is very tight for driving. Parking is off campus that costs €20 per night but Valet is included on a somewhat limited basis

Hidden gem. Great service,location,experience

The value for the services, accommodation and location are EXCEPTIONAL!