Be sure you get instructions for checking in out of hours. I completed self-check-in online but never received instructions how to get the key though I sent message later on to follow up.

The Aparthotel was very uncomfortable. I could barely sleep the first night. We talked to the host that was extremely rude. Moving to a new hotel made the trip. I would recommend not staying here unless you are on a low budget trip.

Everything about our stay was excellent. The staff was friendly, helpful, and welcoming throughout our visit. Even though I do not speak French, I had no problems communicating or handling anything at the hotel. The room was clean and comfortable, and the laundry facilities were clean, simple to use, and very convenient. Overall, the entire experience was easy and stress-free. I would absolutely stay here again and highly recommend this hotel to other travelers.

Very nice hotel with all the facilities and in a fantastic location.

Shopping centre very close by

Great customer service at desk!!

The staff were very welcoming and friendly. They assisted us with the food in the dining area, directions and favourite tourist attractions. They were also always willing to help whenever we approached them.

Good friendly staffs, apartment was ok. We spent only one night there but everything was as expected.

Location both to ferry terminal and shopping mall and port development area

We stayed for 6 nights, customer care awful! A room at front of hotel, few doors away from nightclub....sleep...what sleep! Street full of loud drunks at night too, strewn with cans & bottles Spoke to some one at reception, when it was open! Told there was nothing they could do, basic attitude from staff was 'tough'. A couple of night you can cope with more than that they should give room at back of hotel. Not even offered a clean towel during our stay, I understand service is limited but a change of towel is easy. I stay in many of these hotels in France throughout the year & I never complain, trying to see positive in every one. The only positive here is a well stocked kitchen. Made our much looked after vacation awful. Never again!

Pros: - Clean room with kitchenette - Free street parking free on weekends - supposedly free, or no enforcement - Continental breakfast is decent Cons: - No staff on site for late check-in. Be sure to call them ahead to get the codes to get into the hotel and for the safe where they keep the keys. I arrived at 10PM, called their number and no one answered. Good thing I ran into a guest who had the safe combination. - No AC - if you leave the windows open, seagulls and street noises are loud. - Long walk from city center - the neighborhood is surrounded by docks/warehouses.

Hotel.com didn’t communicate with the hotel so when we arrived they was any booking at our name. The receptionist was extremely helpful and make sure we had room for the night. I couldn’t have asked for better service.

Nice welcome, good space in room. Clean and functional.

Hotel great reasonably priced modern and clean .. great location and friendly staff .. the only real issue was with loud club music down the street on Saturday night .. would stay again though

We stayed here for one night prior to embarking on the ferry to Portsmouth.The hotel was spotlessly clean, and Alexander on reception was very very helpful. I would recommend this hotel It is also very handy for the ferry, and the docks shopping mall is only a short walk away

There was no one there for us to check in. We called the number at the door and were informed we didn’t have reservations. We ended up having to get a last minute room at a hotel that was no where near as nice as this one appeared to be. The hotel STILL charged us and then claimed we booked a non refundable room.

We were very disappointed after booking a studio. Indeed, the place was more like a 'Chambre de Bonne' than a studio. The pictures on Expedia showing the room type booked were incorrect - they showed a real studio with a dining table... which we did not get. So we ate on a desk. Plus the counter space was so limited - non-existant to be honest- that the coffee machine was placed on the drainer. The extractor fan system was very awkward and did not work well, the smoke detector went on while we cooked some ground beef. The double bed was very small - probably a 130cm wide bed! We were provided with only one big and one small towel for 2 adults and a baby. You cannot open the window and have the curtains closed all together, which is annoying since there is no AC. The carpet really needs some deep cleaning. Overall, the staff was pleasant but the property was really badly made with the cheapest materials and furniture one could find. Very disappointing.

Friendly apartment style hotel general areas particularly carpets were stained. No kettle in room but coffee machine without instructions fairly quiet and good blackout curtains Hotel is a long walk from town centre

We have stayed before last autumn, pleasant enough, and more space than a standard typical French hotel room, so we rebooked for June but did not think of temperatures. As there is no air conditioning, they should have simple air fans available if customer requests one. Fortunately we had a north-facing room, so we survived but would have been much more comfortable with an air fan. Also, kitchenette has two of everything except cups/mugs and apparently this is a conscious decision. Why? Also internet "pulses"... it stay connected ok but even on normal sites it is clear that each site is accessed in short pulsed stages which can be annoying.

We stayed in 8 accommodations during our trip to France and this is by far the worst. Even worse than the two small ibis we stayed. We also stayed in the other Adagio in Caen the next night which was a pretty big contrast. We booked 2 rooms so we see some differences. One was right next to the elevator and it was much smaller than the other room. The bathroom was spacious but there were stain on the shower floor. The whole room was full of some kind of artificial scent that it felt like someone had smoked in the room and the hotel was trying to do something with the smell. We could not sense this scent in the other room. The windows was also big. Since there's no A/C and we would like some fresh air during the night, a big window attracted some bugs. It's unlikely that we will return.