Terrible experience. The room was filled with squeaking rats, making it impossible to sleep during the day. When renting motorbikes, they said the hotel doesn't provide parking at night and there's no parking space, forcing guests to park elsewhere a few hundred meters away, but they didn't mention this from the start. I've traveled to many places, but I've never encountered a hotel with no parking like this.

Spending 2 days in this hotel, the room is spacious and the view on the upper level is better than the lower level. Best view from the swimming pool. Close to Moana Cafe (walking distance). Unfortunately, we found 3 baby cockroaches in the bedroom and bathroom. The bathroom is big and has a bathtub, but there is no curtain or divider, making the floor super wet after a shower. Need to improve on that.

The receptionist, Ly, was very enthusiastic, and the hotel is conveniently located for sightseeing as it's close to many popular attractions.

The staff were enthusiastic, the rooms were decent and clean, overall it was okay.

Although the ground floor room is relatively spacious, it has no MobiFone network signal, and Vinaphone only has 3G signal, with very weak Wi-Fi. The hotel should arrange for additional signal broadcasting equipment.

The staff are very nice and I love it so much!

The water supply has been cut off since last night, and even now, past 9 AM, it's still down. I can't shower, use the restroom, or do anything else. This means I haven't been able to go out since early this morning. Last night, the receptionist said that due to the recent peak season, the Old Quarter area had been experiencing water cuts. I don't know if that's true, but even if it is, this hotel has been extremely negligent, failing to give any warning to guests. Guests have had to constantly call to inquire about the situation, and they didn't proactively inform us of the situation. It's nothing short of fraud, irresponsible, and unprofessional! This is the first time I've encountered a hotel like this in Hanoi.

The hotel is near the old town, with easy access to nearby attractions, and the staff are friendly and cheerful.

The hotel is located close to Old Quarter and many popular places around, including food. The room actually needs some building maintenance, especially the wall bubbling and painting, but the good thing is housekeeping did their job very well, and the room is clean and comfortable. The staff is very nice and provides us with some recommendations for popular places to visit, restaurants, coffee, etc. We are enjoying our stay in May Charming Hotel.

This is a hotel recommended for you when you go to Hanoi.

Very satisfied. The older brother is very informative. I really like Palugada.

I really enjoyed my stay at this hotel. The room was very clean, spacious, and had everything I needed for a comfortable stay. The staff at the front desk were extremely friendly and always willing to help. The location is great too—it’s close to many popular attractions, restaurants, and cafes, which made exploring the city super easy. I would definitely stay here again and recommend it to anyone visiting the old quarter!

I had a great stay at this hotel. The service was excellent, and the room was clean, comfortable, and well-equipped. The reception staff were friendly and very helpful. The location is also perfect—close to many famous attractions and easy to get around. Highly recommended!

The stay was overall satisfactory. The hotel maintained good cleanliness standards, and the staff provided attentive service. Facilities were in good condition, and the location was convenient for travel needs. A few areas could be improved, but overall, it was a comfortable and pleasant experience.

Friendly staff, enthusiastic welcome but the rooms are quite old, weak signal, weak wifi, dirty blankets and pillows

Clean room, friendly and enthusiastic staff

Location is very convenient and just walking distance to Old Quarter and the Train Street

Great facilities, will be back.

Staffs are friendly, room is cleaned, nice location

The staff is very friendly and enthusiastic, especially Lan Anh who advised me to experience delicious restaurants with reasonable prices. Room facilities need to be improved a little.