The reception staff were very helpful and pleasant to deal with. Christain our waiter at the restaurant on the first floor was exceptional best customer service in a restaurant we had in Spain!

The hotel is centrally located on Gran Via, but be aware this is like the Tines Square of Madrid. The property was clean and nice with bottle filling stations on each floor. There is a great rooftop bar and a small pool that was very refreshing to help combat the summer heat. The staff were always very helpful and accommodating. The room was small, but had a nice king size bed.

Very well located, great breakfast. Nice rooftop terrace and pool, but very small.

Bar

El cuarto recién remodelado, el colchón super firme y cómodo. La atención del Staff fué de primera clase y el desayuno excelente. Su ubicación tan solo a 20 mts de la Gran Vía y la zona comercial de el Callao. Muy recomendable el hotel.

Pick the suite, the tub is worth it after a long trip. Place is clean and have lots of extras already in the room, toothbrushes, shaving kit, sewing kit and I can keep going. The rooftop very inviting, sweet view, the water in the pool a lil too cold for my preference but a beautiful infinity pool. Location is A+, walk everywhere and enjoy the views while walking. Shopping!!!! Enjoy shopping around, all the way down to the old train station mall also. But the jewel of the crown here is Attila, this boy did my check in a different experience, in 42 years of life I never had such a complete and welcoming experience while checking in a place. Wao, he set me for success with so much information and insights, suggestions and great ideas for my short stay. I will be back to this hotel when visiting Madrid for this place great attention and location over all. Also congratulations in their recent renovation, every detail is just exquisite, love everything about it, colors, smell, decor, floors… enjoy it.

We enjoyed our stay

Room was very nice, comfy bed, good location, very good breakfast, friendly staff. I was in a room that would be an adjoining room and I could hear every sound from the next room, toilet flushing etc. I could not rest the first night. The staff was understanding and switched me to corner room which was much better. I do not recommend the rooms that adjoin- you will feel like you are in the same room as your neighbors. They need to address the sound proofing.

Very nice place with a good city location. Great staff… all of them.

Beautiful property with rooftop. Very central location

Very nice hotel, defenitley

B

Great location, staff couldn’t have been better, lovely hotel

Queremos expresar nuestro más sincero agradecimiento por la maravillosa atención recibida durante nuestra estadía en el Hotel Indigo Madrid - Gran Vía, del 13-21 de febrero de 2026. Desde el primer momento nos sentimos como en casa. Tres puntos clave hicieron nuestra experiencia inolvidable: • Gracias a Arturo Pérez, el gerente, y al personal de recepción, cuya atención fue excepcional. Siempre atentos a los detalles, profesionales y genuinamente comprometidos con que nuestra estadía fuera perfecta. • La habitación 503, impecable, moderna y simplemente perfecta. • Todos los empleados que nos atendieron en el desayuno, en la cena y en nuestra entrada y salida del hotel. Su amabilidad, dedicación y esmero hicieron que cada día comenzara y terminara de manera espectacular. ¡La comida estuvo deliciosa! Sin duda volveríamos sin pensarlo. Gracias por hacer de nuestra visita a Madrid una experiencia tan especial y memorable.

We got a renovated room it was nice very clean!! The staff were great the location is great as well overall a wonderful experience

We had a good stay overall. The staff were wonderful—very friendly and helpful from check-in to check-out. Breakfast was great with plenty of options, and the restaurant was amazing. The restaurant staff were especially professional and welcoming, which made our dining experience even better. On the downside, our room felt outdated. The king bed was old and had a noticeable bump in the middle, which made it uncomfortable. The blankets also seemed worn. Even though it was great location near La Gran Via . Despite that, the excellent service and restaurant experience were definite highlights.

clean room, staff, amenities

Staff were amazing. Location is perfect for shopping, food, public transport etc. Hotel is nice. Definitely recommend

Excellent service, excellent room!! This was the 4th time staying at Hotel Indigo Madrid and we love it every time more!!! Thanks!

Gym was not open as it has new equipment being installed. The room was too warm.