Great location, staff couldn’t have been better, lovely hotel

Queremos expresar nuestro más sincero agradecimiento por la maravillosa atención recibida durante nuestra estadía en el Hotel Indigo Madrid - Gran Vía, del 13-21 de febrero de 2026. Desde el primer momento nos sentimos como en casa. Tres puntos clave hicieron nuestra experiencia inolvidable: • Gracias a Arturo Pérez, el gerente, y al personal de recepción, cuya atención fue excepcional. Siempre atentos a los detalles, profesionales y genuinamente comprometidos con que nuestra estadía fuera perfecta. • La habitación 503, impecable, moderna y simplemente perfecta. • Todos los empleados que nos atendieron en el desayuno, en la cena y en nuestra entrada y salida del hotel. Su amabilidad, dedicación y esmero hicieron que cada día comenzara y terminara de manera espectacular. ¡La comida estuvo deliciosa! Sin duda volveríamos sin pensarlo. Gracias por hacer de nuestra visita a Madrid una experiencia tan especial y memorable.

We got a renovated room it was nice very clean!! The staff were great the location is great as well overall a wonderful experience

We had a good stay overall. The staff were wonderful—very friendly and helpful from check-in to check-out. Breakfast was great with plenty of options, and the restaurant was amazing. The restaurant staff were especially professional and welcoming, which made our dining experience even better. On the downside, our room felt outdated. The king bed was old and had a noticeable bump in the middle, which made it uncomfortable. The blankets also seemed worn. Even though it was great location near La Gran Via . Despite that, the excellent service and restaurant experience were definite highlights.

clean room, staff, amenities

Staff were amazing. Location is perfect for shopping, food, public transport etc. Hotel is nice. Definitely recommend

Excellent service, excellent room!! This was the 4th time staying at Hotel Indigo Madrid and we love it every time more!!! Thanks!

Gym was not open as it has new equipment being installed. The room was too warm.

Everything and everyone excellent

Central hotel - nice rooms and bathrooms and v quiet - staff were super helpful The gym was unusable as being refurbished which was great shame as we booked it so we could use a gym I would definitely book again

Muy amables todos

Staff, deco and comfort

The room was very nice, cool design. The breakfast was very yummy, staff were polite and helpful. The gym is decent too!

Very friendly and helpful staff, very central location. Room had everything we needed, brilliant shower. Breakfast very good and roof top terrace provides great place for a drink with views over the city

The staff at this hotel were exceptional, very helpful and friendly. Hotel is in a great location, quiet inside but in the thick of it outside. Really enjoyed our quick stay.

Excelent all

Room was nice, but not enough for 2 tourists to put luggage out of the way.

Excellent hotel so near centre but quiet , very nice rooms staff really nice. Best place to stay near Gran Via, stayed last September and again this August

Great stay! Loved the spacious bathroom in our room and the rooftop pool.

Great staff, awesome lounge area.