I had a very frustrating experience regarding the payment process for a service I required. When I needed to resolve a shipping issue, I was told that a bank wire transfer was the only acceptable payment method. The wire transfer fees ended up costing me double the price of the actual service, which is unreasonable in today's era of digital payments like Venmo, Zelle, or PayPal. Not only is it unnecessarily expensive, but it also creates a significant time burden for the customer. I strongly suggest that this company updates its payment systems to be more customer-friendly and cost-effective. I would advise others to be aware of these hidden costs and lack of modern payment options before choosing to work with them.

Charming traditional hotel near the Ueno Park and Yanaka Ginza areas. Bilingual staff were fantastic. We had the optional breakfasts every morning. We also paid for the optional laundry service, which was more economical than some US coin-ops. While the rooms are small, the perks included make this a hidden diamond. (We were able to compare with other traditional hotels in the area).

I have absolutely nothing bad to say about this hotel. Clean, very nice staff, excellent breakfast, close to a metro station and service was excellent and friendly from arrival to departure. If your back can take the tatami sleeping style then go for it. Mine had a hard time with it so I probably would think twice about going back but not because of the hotel

This place was wonderful. The best place to stay in Tokyo it is a quiet get away just a short walk from Ueno and Irya Station. The breakfast was amazing and the room was wonderful and spacious. Very wonderful and attentive staff!

The staff are very nice and helpful! There is laundry available for a fee as well as an Onsen style bath

Beautiful scenery, very friendly staff!

Excellent hôtel type Ryokan. Propreté impeccable. Personnel très attentionné et sympathique. Déjeuner très bon et correct. Je recommande sans hésiter.

Fantastic service, lovley room, amazing breakfast. A very good hotel.

This is a beautiful traditional style hotel with lovely decor. The staff are so kind and friendly and go above and beyond to help you with anything you need. The breakfast is fresh and absolutely delicious! Your luggage can be conveniently stored before or after check-in. Iriya station is a short walk and there is a mini mart very close along with restaurants in walking distance. It is a nice quiet street. A wonderful experience!

Relaxing atmosphere and kind staff

Very friendly and helpful staff. Beautiful place and area to stay.

Awesome service for my first time in Japan. Highly recommend.

This was our second stay at Edo Sakura, first time was in June 2017 with our 4.5mo kiddo. We returned with our newly minted 3yo and she was met with the kindest welcome and received a little birthday cake the next day. The staff is amazing and really took care of this kid with the best welcomes and treats. You made her feel like a million bucks. 💕

Rooms were clean and the staff were wonderful! Great value for the price, would definitely stay again!

Honestly, the best part of our stay was the staff! Amazing girls—very helpful, kind, and truly charming. Having staff like them really makes all the difference

A great stay! Clean and welcoming. Very cozy and in a lovely area.

The staff was very nice, but my family said the room was too small. Also, we did not understand the onsen was private and had to be booked in advance, so it was not available during our stay. This was surprising, because many onsens in Japan are not reserved, similar to a hotel hot tub in America. The onsen was the main reason we selected the hotel.

We loved our stay at the Edo Sakura. The staff are so friendly and helpful. The property was clean and located very close to the Iriya station for transportation. We loved the large bath you can reserve! Delicious breakfast too. And close to a convenience store. We were a traveling family of 3. The standard room was a bit small for a week trip so if you need more room, I would recommend the upgrade. Loved this hotel so much!

The room was spotless and we had everything we needed, the hotel itself was gorgeous and the hot bath and breakfast were amazing

The staff were extremely welcoming and super helpful. Very well located, close (10 minute walk) to the Yamanote line for connecting to other areas in the City. Sits within the attractive Ueno area and within easy walking distance of Asakusa. Spotlessly clean and comfortable. Highly recommend the rice breakfast.