Beside the hotel restaurant employees, their customer service and food was perfect. Farah hotel restaurant employees are amazing especially with the lead of the restaurant Manager Hassan who made our experience amazing..Thank you Hassan you’re the best!! Thanks to your team and chef.
Otherwise I had a bad experience at the check in very bad customer service, no clear communication. I called 4 days in a row before my stay to confirm my arrival to ask about upgrade options but I had no answer. At the arrival I stand at the front reception for a bit while 2 receptionists finishing their tasks but no one greeted me!! After that I was assigned a room that is absolutely not matching the description or the pic on Expedia reservation. Tried to negotiate but no results!
This is my second time at this hotel my first experience last year was much better. Not sure I will be back again!!
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Jacqueline
Leisure
10.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Stunning beautiful property. Spacious rooms. Great dining.
Mourad
Leisure with Partner
2.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Don't trust pictures
Sed
Leisure Family
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Excellent but too far from the city
Vicki
Leisure Family
10.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
The hotel was very beautiful, the grounds, the views and the rooms.
Rachid
10.0
/10
Reviewed 130 week(s) ago
Hotels.com verified review
Hey nice hotel Highly recommended the Are very nice very helpful definitelycoming again back the room is clean nice views nice buffet I mean a breakfast buffet
Sadia
Leisure with Friends
4.0
/10
Reviewed 148 week(s) ago
Expedia Group verified review
This property is far from the city centre and your stuck there if no taxi comes, which happens often and no one call you a taxi so your stranded there.
The room we had for two days was soaking in water outside the bathroom door and we complained several times and nothing was done. When we called reception for the numerous problems we had, we only ever got a response when we went to the front desk.
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Cesar
Leisure with Children
6.0
/10
Reviewed 149 week(s) ago
Expedia Group verified review
I was given 2 towels for a family of 4 two adults two kids, when asked the front desk to sends us some we were told th exchange the towels we had use for the new towels.. not nice
Aris
Leisure Family
10.0
/10
Reviewed 152 week(s) ago
Expedia Group verified review
Hotel rooms were nice and ours had a nice view. We had some difficulty getting wash cloths, but that was our experience in our travels outside the US overall. Staff was very kind and gracious. Breakfast was good and there were nice views at the breakfast restaurant and by the pool. All the restaurants were not open but there were still good rating options. Not many vegan options, but there were some especially at breakfast. They were able to make accommodations at on of the restaurants that we went at the hotel. This may also be specific to the region.
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GARY
Friends and Family
10.0
/10
Reviewed 161 week(s) ago
Hotels.com verified review
Great hotel, great staff
Fouad
Business with Partner
2.0
/10
Reviewed 165 week(s) ago
Expedia Group verified review
I wouldn’t give even 2 stars property in very poor condition toilets smell and most toilet equipment broken i complained and they moved me to another toilet and it was even worse than the first one lifts broken most of the time and we had to use stairs
Carpet very dirty in the room and corridors
Worst hotel been ever
It looks like they don’t spend any money on rippers ever I don’t recommend
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Mohamed halim
Leisure with Friends
4.0
/10
Reviewed 197 week(s) ago
Expedia Group verified review
Nice hotel view is amazing but it need a TlC ASAP and The receptionist was not helpful at all no eye contact very cold and not helpful at all
Verified traveler
Leisure with Children
10.0
/10
Reviewed 207 week(s) ago
Expedia Group verified review
Nicely located, good services and facilities, a bit expensive
Verified traveler
Business
6.0
/10
Reviewed 213 week(s) ago
Expedia Group verified review
Should be 3 stars at max
Verified traveler
Leisure with Partner
6.0
/10
Reviewed 223 week(s) ago
Expedia Group verified review
The ocean views & food was delicious !!!
The location and the hall reception was outstanding !!
Verified traveler
Friends and Family
10.0
/10
Reviewed 228 week(s) ago
Expedia Group verified review
Nice hotel and very accommodating in moving rooms for a better view. I did have to pay taxes to the hotel which is common when staying abroad.
Verified traveler
Friends and Family Family
4.0
/10
Reviewed 301 week(s) ago
Expedia Group verified review
Nice view but nothing much more to make me return .Booked room for three but only two towels ,one bath robe ,,,,
Verified traveler
Leisure with Children
10.0
/10
Reviewed 304 week(s) ago
Expedia Group verified review
The view and location were spectacular. The pool was really nice and the rooms were fabulous.
Manal
8.0
/10
Reviewed 309 week(s) ago
Hotels.com verified review
I spent 4 nights in Farah, it was a pleasant stay, staff were nice in particular Hamid at the breakfast buffet.
He went out of his way to help everyone in the restaurant.
Nicole
10.0
/10
Reviewed 313 week(s) ago
Hotels.com verified review
Everything was great until the bartender started arguing with me about politics.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia